Housing Benefits & Income Coordinator - Bedspace Trust

Bedspace Trust; Manchester; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Job summary

Bedspace Trust is hiring a Housing Benefits & Income Coordinator to manage Housing Benefit claims from start to finish and to submit applications with supporting documentation. The role involves processing changes in circumstances, supporting Universal Credit administration, and reconciling payments with Finance.

You will work in a hybrid Manchester office and help maintain accurate records while improving processes to reduce errors.

Qualifications

• Strong administration and organisational skills.
• Excellent attention to detail and accuracy.
• Good communication and problem-solving skills.
• Confidence using Microsoft Office, particularly Excel and Word.
• The ability to manage deadlines and prioritise workload.
• A professional approach to handling confidential information.
• The confidence to liaise with external organisations and follow up outstanding matters.

Responsibilities

• Managing Housing Benefit claims from application through to completion.
• Submitting applications and supporting documentation and following up outstanding claims with local authorities.
• Processing changes in circumstances, including accommodation changes and internal moves.
• Supporting the administration of Universal Credit, Housing Costs and Invoice C processes where applicable.
• Working with Finance to reconcile benefit payments against expected income.
• Investigating missing payments, discrepancies, underpayments and overpayments.
• Maintaining accurate records, updating the benefits register and monitoring outstanding actions.
• Producing updates and identifying opportunities to improve processes and reduce errors.

Skills

Administration

Organization

Attention to detail

Communication

Problem solving

Time management

Confidentiality

Stakeholder liaison

Tools

Microsoft Excel

Microsoft Word

Job description

Housing Benefits & Income Coordinator - Bedspace Trust

Location: Hybrid, Manchester Office (minimum 1 day a week in the office)

Salary: £31,000 per annum

Hours: 37.5

At the Bedspace Trust, we believe everyone deserves the opportunity to build a safe, stable and independent future.

We support vulnerable young adults aged 18 and over who are homeless or at risk of homelessness, providing housing and wraparound support to help them develop the confidence and skills to live independently.

Our aim is to prevent young people from being left without support during important transitions in their lives and to give them the opportunity to build a positive future.

Committed to Ending to Youth Homelessness

What will you be doing?

• Managing Housing Benefit claims from application through to completion.
• Submitting applications and supporting documentation and following up outstanding claims with local authorities.
• Processing changes in circumstances, including accommodation changes and internal moves.
• Supporting the administration of Universal Credit, Housing Costs and Invoice C processes where applicable.
• Working with Finance to reconcile benefit payments against expected income.
• Investigating missing payments, discrepancies, underpayments and overpayments.
• Maintaining accurate records, updating the benefits register and monitoring outstanding actions.
• Producing updates and identifying opportunities to improve processes and reduce errors.

We're looking for someone who is proactive, methodical and confident taking responsibility for their own workload.

You’ll Need

• Strong administration and organisational skills.
• Excellent attention to detail and accuracy.
• Good communication and problem-solving skills.
• Confidence using Microsoft Office, particularly Excel and Word.
• The ability to manage deadlines and prioritise workload.
• A professional approach to handling confidential information.
• The confidence to liaise with external organisations and follow up outstanding matters.

It Would Be Helpful If You Also Have

• Experience in Housing Benefit or Universal Credit administration.
• Experience of financial administration or payment reconciliation.
• Knowledge of housing and supported accommodation or local authority processes.

Why join the Bedspace Trust?

Joining the Bedspace Trust means being part of an organisation with a genuine purpose. The work you do will help ensure our services remain financially sustainable, allowing us to continue supporting vulnerable young adults as they work towards independent living. You'll be joining a team where the work behind the scenes makes a real difference to the lives of the young people we support.

Safer recruitment

The Bedspace Trust is committed to safeguarding and promoting the welfare of the young people we support. Any offer of employment will be subject to satisfactory pre-employment checks, including an Enhanced Disclosure (DBS) check, appropriate references and verification of employment history, in line with our safer recruitment procedures. We expect all colleagues to uphold the highest standards of safeguarding, professionalism and conduct.

Ready to make a difference?

If you're organised, detail-focused and looking for a role where your work has a wider purpose, we'd love to hear from you.