Hybrid Housing Benefits Specialist

Publica Group; Coleford; Hybrid; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Health cash plan

Pension scheme

Employee Assistance Programme

Cycle to work

Salary sacrifice car lease

Sickness cover

Income protection

Life assurance

Annual leave

Job summary

Publica Group is seeking a proactive Benefits Officer to join the Revenues and Benefits Team in Coleford. You will help residents navigate Housing Benefit and Council Tax Support, taking ownership of cases and escalating complex issues to specialists when needed.

The role requires strong customer service, excellent communication, and attention to detail. Hybrid working is available, with office attendance during the first six months of probation.

Qualifications

• Minimum 5 qualifications equivalent to NVQ Level 2 or GCSE Grade C/4 or above, including Maths and English.

Responsibilities

• Administer Housing Benefit and Council Tax Support claims in line with legislation and policy.
• Take ownership of customer cases and resolve issues.
• Escalate complex issues to technical specialists as required.
• Provide accurate, high-quality work and effective communication with residents.

Skills

Customer service

Communication skills

Time management

IT literacy

Education

GCSE/NVQ Level 2 equivalents (Maths & English)

Tools

Microsoft Office

Google Workspace

Job description

Publica Group is seeking a proactive Benefits Officer to join the Revenues and Benefits Team in Coleford. You will help residents navigate Housing Benefit and Council Tax Support, taking ownership of cases and escalating complex issues to specialists when needed.

The role requires strong customer service, excellent communication, and attention to detail. Hybrid working is available, with office attendance during the first six months of probation.