Benefits & Revenues Advisor — Hybrid Role

Stockport; Stockport; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexitime

Hybrid working arrangements

Job summary

Stockport Council is seeking a Revenues and Benefits Officer to join the Benefits Team. You will administer Housing Benefit and Council Tax Support, communicating with residents by phone, email and letter, and assessing claims to determine entitlement.

The role offers a supportive team environment, full training, and a hybrid working pattern combining Stopford House and remote/home working. Applicants should have strong attention to detail and excellent written English.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to deal with a wide range of customers over the phone and with other team members.
• Effective organisational skills.
• Excellent written English.
• Ability to work accurately to deadline.
• Attention to detail.
• Ability to negotiate and influence diverse clients.
• Flexible to support team’s core work and other objectives.
• Experience using office IT applications including Word and Excel.

Responsibilities

• Communicate with customers and organisations by phone, email, and letter.
• Assess Housing Benefit and Council Tax Support claims and determine customer entitlement.
• Gather and verify information to support decision‑making.
• Provide excellent customer service and support to residents.
• Make a real difference by helping people access the financial support they need.

Skills

Excellent communication

Customer service

Organisational skills

Written English

Deadline-oriented

Attention to detail

Negotiation and influence

Flexible working

MS Word

MS Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Stockport Council is seeking a Revenues and Benefits Officer to join the Benefits Team. You will administer Housing Benefit and Council Tax Support, communicating with residents by phone, email and letter, and assessing claims to determine entitlement.

The role offers a supportive team environment, full training, and a hybrid working pattern combining Stopford House and remote/home working. Applicants should have strong attention to detail and excellent written English.