Community Housing & ASB Manager (Hybrid)

Moat Homes Ltd; Gravesend; Híbrido; GBP 34.000 - 43.000; Jornada completa

Descripción de la vacante

Moat Homes Ltd in Gravesend is hiring a Neighbourhood Services Manager to oversee tenancies, leases and estate services across the Gravesham area. The role is hybrid, with office-based and remote work, and includes a fixed-term contract for up to 12 months.

You will lead on tenancy queries, contractor management and safeguarding obligations while delivering high service standards. The ideal candidate will have tenancy/leasehold expertise, strong communication skills, and a current UK driving

Formación

• Strong knowledge of tenancy and leasehold management.
• Excellent communication and problem-solving skills.
• You’ll have excellent time management skills with an ability to manage a complex caseload and meet deadlines.
• A relevant housing qualification (or willingness to work towards one).
• A full UK driving licence and access to transport.
• Proud member of the Disability Confident employer scheme.

Responsabilidades

• Conducting regular estate inspections and monitoring cleaning and gardening contracts
• Managing tenancy and leasehold queries in line with service standards
• Ensuring managing agents deliver value-for-money services
• Taking prompt enforcement action on ASB and tenancy breaches
• Supporting new tenants and shared owners through sign-ups and onboarding
• Handling complaints and ensuring compliance with the Housing Ombudsman Code
• Fulfilling our safeguarding obligations, ensuring that vulnerable residents are signposted to key agencies and providing appropriate support in our capacity as landlord

Conocimientos

Tenancy & Leasehold

Communication skills

Driving licence

Educación

Housing qualification (or in progress)

Descripción del empleo

Moat Homes Ltd in Gravesend is hiring a Neighbourhood Services Manager to oversee tenancies, leases and estate services across the Gravesham area. The role is hybrid, with office-based and remote work, and includes a fixed-term contract for up to 12 months.

You will lead on tenancy queries, contractor management and safeguarding obligations while delivering high service standards. The ideal candidate will have tenancy/leasehold expertise, strong communication skills, and a current UK driving