Hybrid Household Complaints Specialist

Ageas UK; Eastleigh; Hybrid; GBP 24,000 - 34,000; Part time

Job summary

A leading insurance firm is seeking a dedicated Complaints Handler to join their team in Eastleigh. You will manage and resolve customer complaints while ensuring fair outcomes, embodying exceptional customer service. The role includes adherence to claims processes and stakeholder engagement. Ideal candidates should have a strong background in household claims, excellent communication skills, and a customer-centric approach. Flexible working options and a range of benefits are offered, making this an exciting opportunity for career development and improvement.

Benefits

Flexible working arrangements

Minimum 35 days holiday

Health benefits

Annual bonus schemes

Sports and social club events

Qualifications

• Experience in a Household claims department.
• Strong understanding of insurance products and complaint regulation.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure the right outcome for customers by handling complaints effectively.
• Follow Household Claims processes and regulatory standards.
• Maintain a customer-focused approach to dispute resolution.

Skills

Customer service skills

Analytical skills

Communication skills

Problem-solving skills

Time management

Proficiency in Windows Office

Job description

A leading insurance firm is seeking a dedicated Complaints Handler to join their team in Eastleigh. You will manage and resolve customer complaints while ensuring fair outcomes, embodying exceptional customer service. The role includes adherence to claims processes and stakeholder engagement. Ideal candidates should have a strong background in household claims, excellent communication skills, and a customer-centric approach. Flexible working options and a range of benefits are offered, making this an exciting opportunity for career development and improvement.