Hybrid Highways Permits and Traffic Coordinator

Staffordshire County Council; Stafford; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

Staffordshire County Council invites applications for a role within the Traffic & Network Management Team at Staffordshire Place 1, Stafford Town Centre. This permanent hybrid position focuses on registering and processing applications for highway activities, parking permits, licences and TTROs, aiming to minimise disruption and maintain safe, efficient networks.

You will work with inspectors, technicians and officers, log and assign cases, respond to queries, maintain accurate records, and

Qualifications

• Experience in handling customer inquiries and providing clear information.
• Strong organisational skills with a focus on accuracy and record keeping.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Must be able to work well in a team and independently.

Responsibilities

• Register and process applications relating to highway activities, including parking permits, licences and TTROs.
• Log and assign applications to the appropriate officer for review and action.
• Respond to customer, contractor and stakeholder enquiries with accurate information.
• Maintain precise records of applications, communications and decisions.
• Liaise with internal teams and external organisations to support highway management processes.
• Contribute to reducing disruption and improving network performance.

Skills

Interpersonal skills

Customer service

Independent worker

Team player

Work under pressure

Prioritisation

Attention to detail

Tools

Microsoft Word

Excel

Outlook

Job description

Staffordshire County Council invites applications for a role within the Traffic & Network Management Team at Staffordshire Place 1, Stafford Town Centre. This permanent hybrid position focuses on registering and processing applications for highway activities, parking permits, licences and TTROs, aiming to minimise disruption and maintain safe, efficient networks.

You will work with inspectors, technicians and officers, log and assign cases, respond to queries, maintain accurate records, and