Traffic and Network Administrator

Staffordshire Local Enterprise Partnership; Stafford; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Disability Confident employer

Gold Award Armed Forces employer

Guaranteed interview

Job summary

Staffordshire County Council invites applications for a hybrid role within the Traffic & Network Management Team, based at Staffordshire Place 1, Stafford. The role focuses on registering and processing highway activity applications, licensing, TTROs, and customer support to minimise disruption and safeguard safety on the network.

The ideal candidate will have strong IT skills, experience with MS Word/Excel/Outlook, and the ability to work under pressure while maintaining precise records and

Qualifications

• Have excellent interpersonal and customer service skills and experience working with a wide range of customers.
• Be highly motivated, proactive, able to work independently and as part of a team.
• Be able to manage competing priorities and conflicting demands effectively.
• Experience of working under pressure and to tight deadlines.
• Possess strong attention to detail and organisational skills.
• Ability to maintain accurate records and process information efficiently.
• Good IT Skills and experience with Microsoft Word, Excel and Outlook.

Responsibilities

• Register and process applications relating to activities on the highway network, including:
• Highway licences
• Temporary Traffic Regulation Orders (TTROs)
• Log and assign applications to the appropriate Officer or Manager for review.
• Ensure applications are processed accurately and efficiently.
• Respond to customer, contractor and stakeholder enquiries, providing advice and information relating to highway activities and applications.
• Support the compliance with the requirements of: The Traffic Management Act 2004; The New Roads and Streetworks Act 1991; The Highways Act 1980.
• Maintain accurate and detailed records of applications, communications, and decisions.
• Liaise with a range of internal teams, external organisations, authorities, contractors, and stakeholders.
• Contribute to the effective management of the highway network by supporting processes that minimise disruption and improve network performance.

Skills

Interpersonal skills

Customer service

Independent worker

Teamwork

Prioritisation

Attention to detail

IT skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The following content displays a map of the jobs location - Staffordshire Place 1, Stafford

Are you looking for a development opportunity in the Council in the Traffic & Network Management Team? Are you devoted to continuous improvement, working in a team with a varied range of roles and responsibilities across many Highways-related disciplines?

This permanent position is well suited to enthusiastic, diligent and proactive individuals who are looking to work in a thriving and supportive working environment.

Based within the Traffic & Network Management Team working within Staffordshire Place 1 in Stafford Town Centre, this hybrid role will be registering and processing applications for activities on our highways network including parking permits, highway licences and temporary/permanent traffic regulation orders with the aim of minimising disruption and congestion, keeping traffic moving, ensuring safety and compliance on the network and providing a vital service to the residents of Staffordshire.

You will be working closely with the Inspection Team & Officers and use your knowledge and skills to log and assign applications to the appropriate Officer or Manager for review, respond to customer and contractor queries and to provide advice and information to applicants in line with the goals of the Traffic Management Act 2004 and the New Roads & Streetworks Act 1991.

Reporting into the Traffic & Network Coordination Managers, you will be required to maintain precise and accurate records and liaise with various internal and external companies, authorities and stakeholders.

Main Responsibilities

In this role you'll:

Register and process applications relating to activities on the highway network, including:

Highway licences

Temporary Traffic Regulation Orders (TTROs)

Work closely with the Traffic and Network Inspectors, Technicians and Officers to:

Log and assign applications to the appropriate Officer or Manager for review.

Ensure applications are processed accurately and efficiently.

Respond to customer, contractor and stakeholder enquiries, providing advice and information relating to highway activities and applications.

Support the compliance with the requirements of:

The Traffic Management Act 2004

The New Roads and Streetworks Act 1991

The Highways Act 1980

• Maintain accurate and detailed records of applications, communications, and decisions.
• Liaise with a range of internal teams, external organisations, authorities, contractors, and stakeholders.
• Contribute to the effective management of the highway network by supporting processes that minimise disruption and improve network performance.

The Ideal Candidate

The minimum criteria that will be used for this role will be:

• Have excellent interpersonal and customer service skills and experience working with a wide range of customers .
• Be highly motivated, proactive, able to work independently and as part of a team.
• Be able to manage competing priorities and conflicting demands effectively.
• Experience of working under pressure and to tight deadlines.
• Possess strong attention to detail and organisational skills.
• Ability to maintain accurate records and process information efficiently.
• Good IT Skills and experience with Microsoft Word, Excel and Outlook.

Interviews will be held during the week starting 19th October.

Please note: The minimum criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes, detailed below.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as yourapplication meets the minimum criteria for the post.