Traffic and Network Administrator

Staffordshire County Council; Stafford; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

Staffordshire County Council invites applications for a role within the Traffic & Network Management Team at Staffordshire Place 1, Stafford Town Centre. This permanent hybrid position focuses on registering and processing applications for highway activities, parking permits, licences and TTROs, aiming to minimise disruption and maintain safe, efficient networks.

You will work with inspectors, technicians and officers, log and assign cases, respond to queries, maintain accurate records, and

Qualifications

• Experience in handling customer inquiries and providing clear information.
• Strong organisational skills with a focus on accuracy and record keeping.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Must be able to work well in a team and independently.

Responsibilities

• Register and process applications relating to highway activities, including parking permits, licences and TTROs.
• Log and assign applications to the appropriate officer for review and action.
• Respond to customer, contractor and stakeholder enquiries with accurate information.
• Maintain precise records of applications, communications and decisions.
• Liaise with internal teams and external organisations to support highway management processes.
• Contribute to reducing disruption and improving network performance.

Skills

Interpersonal skills

Customer service

Independent worker

Team player

Work under pressure

Prioritisation

Attention to detail

Tools

Microsoft Word

Excel

Outlook

Job description

Are you looking for a development opportunity in the Council in the Traffic & Network Management Team? Are you devoted to continuous improvement, working in a team with a varied range of roles and responsibilities across many Highways-related disciplines? This permanent position is well suited to enthusiastic, diligent and proactive individuals who are looking to work in a thriving and supportive working environment. Based within the Traffic & Network Management Team working within Staffordshire Place 1 in Stafford Town Centre, this hybrid role will be registering and processing applications for activities on our highways network including parking permits, highway licences and temporary/permanent traffic regulation orders with the aim of minimising disruption and congestion, keeping traffic moving, ensuring safety and compliance on the network and providing a vital service to the residents of Staffordshire. You will be working closely with the Inspection Team & Officers and use your knowledge and skills to log and assign applications to the appropriate Officer or Manager for review, respond to customer and contractor queries and to provide advice and information to applicants in line with the goals of the Traffic Management Act 2004 and the New Roads & Streetworks Act 1991. Reporting into the Traffic & Network Coordination Managers, you will be required to maintain precise and accurate records and liaise with various internal and external companies, authorities and stakeholders.

Main Responsibility In this role you'll:

• Register and process applications relating to activities on the highway network, including:
  • Parking permits
  • Highway licences
  • Temporary Traffic Regulation Orders (TTROs)
• Work closely with the Traffic and Network Inspectors, Technicians and Officers to:
  • Log and assign applications to the appropriate Officer or Manager for review.
  • Ensure applications are processed accurately and efficiently.
• Respond to customer, contractor and stakeholder enquiries, providing advice and information relating to highway activities and applications.
• Support the compliance with the requirements of:
  • The Traffic Management Act 2004
  • The New Roads and Streetworks Act 1991
  • The Highways Act 1980
• Maintain accurate and detailed records of applications, communications, and decisions.
• Liaise with a range of internal teams, external organisations, authorities, contractors, and stakeholders.
• Contribute to the effective management of the highway network by supporting processes that minimise disruption and improve network performance.

The minimum criteria that will be used to shortlist for this role will be:

• Have excellent interpersonal and customer service skills and experience working with a wide range of customers.
• Be highly motivated, proactive, able to work independently and as part of a team.
• Be able to manage competing priorities and conflicting demands effectively.
• Experience of working under pressure and to tight deadlines.
• Possess strong attention to detail and organisational skills.
• Ability to maintain accurate records and process information efficiently.
• Good IT Skills and experience with Microsoft Word, Excel and Outlook.

The core of who we are as an organisation.

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too. Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire