Hybrid Healthcare Admin & SPA Support Specialist

HCRG Care Group; Redhill; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Starting salary from £24,853

Group pension

My Reward Hub discounts

Employee wellbeing support

Hybrid/flexible working

Job summary

HCRG Care Group in Redhill, United Kingdom, is recruiting a Business Support Administrator to be the first point of contact for Surrey Children’s services. You’ll filter referrals, signpost services and handle admin tasks across the SPA and client records.

The role requires GCSE-level education with Maths and English, strong customer service and Microsoft Office skills, and a flexible, team-focused approach in a hybrid/office-based setting.

Qualifications

• Good general education to at least GCSE level including Maths and English.
• Administrative experience in a busy, customer facing environment.
• Excellent customer services skills and strong communication.
• Accurate and efficient keyboard skills with good IT literacy.
• Proficient in Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Screen and triage referrals into the SPA from GPs, service users, carers and partners.
• Direct referrals to appropriate professionals and escalate urgent cases.
• Follow protocols for accurate, timely referral allocation and confidentiality.
• Provide signposting to HCRG Care Group services and other agencies.
• Handle call-backs, data cleansing, appointment bookings and correspondence.
• Maintain clinical systems, databases and clinic templates.
• Provide general admin support and minute-taking when needed.
• Support safeguarding, document police DV notifications and MARAC processes.
• Cover colleagues and adapt to service priorities.

Skills

GCSE level

Administrative experience

Customer service skills

Keyboard skills

Microsoft Office

Education

GCSE Maths and English

General education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

HCRG Care Group in Redhill, United Kingdom, is recruiting a Business Support Administrator to be the first point of contact for Surrey Children’s services. You’ll filter referrals, signpost services and handle admin tasks across the SPA and client records.

The role requires GCSE-level education with Maths and English, strong customer service and Microsoft Office skills, and a flexible, team-focused approach in a hybrid/office-based setting.