Administrator

HCRG Care Group; Redhill; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Starting salary from £24,853

Group pension

My Reward Hub discounts

Employee wellbeing support

Hybrid/flexible working

Job summary

HCRG Care Group in Redhill, United Kingdom, is recruiting a Business Support Administrator to be the first point of contact for Surrey Children’s services. You’ll filter referrals, signpost services and handle admin tasks across the SPA and client records.

The role requires GCSE-level education with Maths and English, strong customer service and Microsoft Office skills, and a flexible, team-focused approach in a hybrid/office-based setting.

Qualifications

• Good general education to at least GCSE level including Maths and English.
• Administrative experience in a busy, customer facing environment.
• Excellent customer services skills and strong communication.
• Accurate and efficient keyboard skills with good IT literacy.
• Proficient in Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Screen and triage referrals into the SPA from GPs, service users, carers and partners.
• Direct referrals to appropriate professionals and escalate urgent cases.
• Follow protocols for accurate, timely referral allocation and confidentiality.
• Provide signposting to HCRG Care Group services and other agencies.
• Handle call-backs, data cleansing, appointment bookings and correspondence.
• Maintain clinical systems, databases and clinic templates.
• Provide general admin support and minute-taking when needed.
• Support safeguarding, document police DV notifications and MARAC processes.
• Cover colleagues and adapt to service priorities.

Skills

GCSE level

Administrative experience

Customer service skills

Keyboard skills

Microsoft Office

Education

GCSE Maths and English

General education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

# Vacancies Administrator## Job IntroductionAs a **Business Support Administrator**, you will be part of our valued team within our Surrey Child and Family Health Services, with access to:* Starting salary from £24,853 with access to our group pension* Free tea, coffee and milk at your base location* Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you* Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates* Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling* Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise* An open and just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year.#### The **Business Support Administrator** will provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, by email and by post, as the first point of contact to HCRG Care Group Services.The **Business Support Administrator** will support the effective filtering and directing of telephone calls and correspondence for Surrey Children’s Community Services and where required, with partner organisations.This role will also support the wider business support function in providing administrative and organisational support across the full range of office and service activities.This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.**Base**The Business Support Administrator role will cover Redhill It will involve supporting our Surrey-wide service. HCRG Care Group is a flexible-first employer, whilst you will have an office base, our teams are agile and work in flexible/hybrid arrangements.#### Main Responsibilities* Screen and triage referrals into the Single Point of Access (SPA) from GPs, service users, carers, and partner organisations.* Direct referrals to appropriate professionals, manage incorrect referrals, and ensure urgent cases are escalated promptly.* Follow protocols to ensure accurate, timely allocation of referrals and maintain confidentiality on client systems.* Provide signposting to HCRG Care Group services and other agencies.* Handle call-backs to referrers, data cleansing, appointment booking/rescheduling, and issuing correspondence to patients.* Maintain and update clinical systems, databases, and clinic templates.* Provide general administrative support, including stock ordering, correspondence handling, information distribution, and minute-taking.* Support safeguarding processes: manage documentation for police domestic violence notifications, coordinate strategy meetings, and process child protection/Marac correspondence.* Work flexibly to cover colleagues and ensure service priorities are met.#### Ideal Candidate**Essential:*** Good general education to at least GCSE level or equivalent, including Maths and English* Administrative experience in a busy, customer facing environment* Excellent customer services skills* Accurate and efficient keyboard skills* High levels of computer literacy – to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel.* Ability to work as part of a team* Effective interpersonal and communication skills, both verbal and written* Good telephone manner* Polite and helpful customer service skills* Ability to work with discretion, sensitivity and maintain confidentiality* Good planning and organisational skills and ability to meet deadlines* Ability to prioritise and manage workload in busy environment**Desirable:*** Minute taking* Knowledge of clinical systems or databases**Other requirements:** the successful applicant will need to be a car driver**Please see attached job description for full personal specification.**.### Attached documents* Business Support Administrator for Surrey.pdfApply+− OpenStreetMap contributors### Administrator* **Salary** Starting Salary from £24,853* **Frequency** Annual* **Job Reference** HCRGCG/TP/117684/21075* **Contract Type** Permanent - Full or Part Time* **Closing Date** 15 November, 2026* **Job Category** HCRG - Administrative & Clerical* **Business Unit** HCRG - Surrey 0-19* **Location** Redhill, United Kingdom* **Posted on** 27 October, 2026Apply