Business Support Administrator - Redhill

NHS Jobs; Redhill; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Group pension

Discounts via My Reward Hub

Earned wage access

Wellbeing support and resources

Learning and development opportunities

Job summary

NHS Jobs in Redhill seeks a Business Support Administrator to join Surrey Child and Family Health Services. The role offers a starting salary of £24,853, group pension, wellbeing resources, and access to learning and development through the Learning Enterprise.

You will screen referrals to the Single Point of Access, route to appropriate professionals, and maintain confidential records. Excellent customer service and team collaboration are essential.

Qualifications

• GCSE or equivalent including Maths and English.
• Administrative experience in a busy, customer-facing environment.
• Excellent customer service and communication skills.
• Accurate keyboard skills and high computer literacy.
• Ability to work as part of a team and meet deadlines.
• Deal with confidential information with discretion.

Responsibilities

• Screen and triage referrals into the SPA from GPs, service users, carers and partners.
• Direct referrals to appropriate professionals and escalate urgent cases.
• Signpost to HCRG Care Group services and other agencies.
• Handle call-backs, data cleansing, appointment booking and correspondence.
• Maintain clinical systems, databases and clinic templates.
• Provide general administrative support including stock ordering and minute-taking.
• Support safeguarding: document for police domestic violence notifications, coordinate strategy meetings.
• Cover colleagues and ensure service priorities are met.

Skills

Customer service

Teamwork

Communication skills

Discretion & confidentiality

Planning & organisation

Keyboard skills

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

Business Support Administrator - Redhill

Package Description: As a Business Support Administrator, you will be part of our valued team within our Surrey Child and Family Health Services, with access to:

• Starting salary from £24,853 with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise

Main Responsibilities Screen and triage referrals into the Single Point of Access (SPA) from GPs, service users, carers, and partner organisations. Direct referrals to appropriate professionals, manage incorrect referrals, and ensure urgent cases are escalated promptly. Follow protocols to ensure accurate, timely allocation of referrals and maintain confidentiality on client systems. Provide signposting to HCRG Care Group services and other agencies. Handle call-backs to referrers, data cleansing, appointment booking/rescheduling, and issuing correspondence to patients. Maintain and update clinical systems, databases, and clinic templates. Provide general administrative support, including stock ordering, correspondence handling, information distribution, and minute-taking. Support safeguarding processes: manage documentation for police domestic violence notifications, coordinate strategy meetings, and process child protection/Marac correspondence. Work flexibly to cover colleagues and ensure service priorities are met. Ideal Candidate Essential: Good general education to at least GCSE level or equivalent, including Maths and English Administrative experience in a busy, customer facing environment Excellent customer services skills Accurate and efficient keyboard skills High levels of computer literacy to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel. Ability to work as part of a team Effective interpersonal and communication skills, both verbal and written Good telephone manner Polite and helpful customer service skills Ability to work with discretion, sensitivity and maintain confidentiality Good planning and organisational skills and ability to meet deadlines Ability to prioritise and manage workload in busy environment Desirable: Minute taking Knowledge of clinical systems or databases Other requirements: the successful applicant will need to be a car driver Please see attached job description for full personal specification.