HALO SME

mentmore.vincere.io; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Halo SME ITSM Implementation Specialist role is a hands-on technical SME positioned under the Senior PM to configure, build and integrate Halo, translating requirements into working solutions.

The role focuses on the Halo tool, not process design, and requires collaboration with Halo or the System Integrator to drive delivery through testing, go‑live and stabilisation. Contract from Sep 2026 for 9 months.

Qualifications

• Hands-on, proven experience implementing the Halo ITSM platform.
• Fully-fledged ITSM specialist — incident, problem, change, CMDB and platform configuration.
• Ability to take requirements and build them — no interpretation layer needed.
• Experience working with or alongside a System Integrator on a platform implementation.
• Strong understanding of platform integrations and how to make them work in practice.
• Background in ServiceNow migration or cross-platform ITSM experience is a strong advantage.

Responsibilities

• Act as the primary technical SME for the Halo platform throughout the implementation.
• Configure and build out the Halo environment: incident, problem, change, and configuration management modules.
• Translate business requirements directly into platform actions — own that end‑to‑end.
• Manage and deliver platform integrations with third‑party systems.
• Work closely with Halo or the appointed System Integrator to drive delivery.
• Provide hands‑on platform expertise to support testing, go‑live and post‑go‑live stabilisation.
• Support architecture decisions where relevant — but always anchored to what the platform needs.

Skills

Halo ITSM

Platform configuration

ITSM implementation

Tools

System Integrator

Halo ITSM integrations

Job description

Halo SME ITSM Implementation Specialist

• Start: September 2026
• Duration: 9 Months
• Type: Contract
• START September 2026 DURATION 9 Months

ABOUT THE ROLE

We are looking for a hands‑on Halo Subject Matter Expert to sit underneath the Senior PM and do the

doing. This is a technical implementation role: you will work directly with the business and either Halo or

the System Integrator to configure, build and integrate the platform — translating requirements into

working solutions.

The focus is entirely on the tool. We need someone who lives and breathes Halo — not a process

consultant, not an incident manager, but a platform builder.

KEY RESPONSIBILITIES

• Act as the primary technical SME for the Halo platform throughout the implementation.
• Configure and build out the Halo environment: incident, problem, change, and configuration management modules.
• Translate business requirements directly into platform actions — own that end‑to‑end.
• Manage and deliver platform integrations with third‑party systems.
• Work closely with Halo or the appointed System Integrator to drive delivery.
• Provide hands‑on platform expertise to support testing, go‑live and post‑go‑live stabilisation.
• Support architecture decisions where relevant — but always anchored to what the platform needs to do.

ESSENTIAL REQUIREMENTS

• Hands‑on, proven experience implementing the Halo ITSM platform.
• Fully‑fledged ITSM specialist — incident, problem, change, CMDB and platform configuration.
• Ability to take requirements and build them — no interpretation layer needed.
• Experience working with or alongside a System Integrator on a platform implementation.
• Strong understanding of platform integrations and how to make them work in practice.
• Background in ServiceNow migration or cross‑platform ITSM experience is a strong advantage.

DESIRABLE

• Halo certification or formal Halo training.
• Architecture awareness — able to contribute to technical design discussions.
• Experience in a large enterprise environment with complex ITSM requirements.

WHAT THIS ROLE IS NOT

This is not a process design or ITIL consulting role, and it is not an incident management position. We

need a platform specialist who gets into the tool, configures it, integrates it and makes it do what the

business needs.