ITSM Solutions Architect & Consultant

Consult; Bracknell; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

Consult is seeking an ITSM Consultant to join a rapidly expanding, globally recognized IT service management provider at the forefront of AI in the space. The role focuses on HaloITSM design, configuration and deployment across high-profile clients, guiding projects through discovery, design, testing and delivery.

You will combine hands-on HaloITSM capability with solid ITSM knowledge, translating business requirements into scalable HaloITSM solutions while advising stakeholders and

Qualifications

• Experience implementing HaloITSM in client or enterprise environments.
• Strong understanding of ITSM processes and ITIL principles.
• Excellent consultancy, facilitation, communication and stakeholder management skills.
• Analytical, organized and able to manage competing priorities while maintaining attention to detail.

Responsibilities

• Lead client discovery workshops to understand service management processes, operational challenges and desired outcomes
• Translate business and technical requirements into practical HaloITSM solution designs
• Advise clients on ITSM best practices, process design and opportunities for automation
• Produce clear solution documentation, process maps, configuration specifications and delivery plans
• Proven experience implementing, configuring or supporting HaloITSM in client or enterprise environments
• Strong understanding of IT Service Management processes and ITIL principles
• Experience gathering requirements and translating them into effective technical and process solutions
• Practical knowledge of workflows, service catalogues, SLAs, automation, reporting, integrations and data migration
• Excellent consultancy, facilitation, communication and stakeholder management skills
• Analytical, organised and able to manage competing priorities while maintaining attention to detail
• HaloITSM certification and ITIL certification are desirable

Skills

HaloITSM knowledge

ITIL knowledge

Stakeholder management

Tools

HaloITSM

Job description

Consult is seeking an ITSM Consultant to join a rapidly expanding, globally recognized IT service management provider at the forefront of AI in the space. The role focuses on HaloITSM design, configuration and deployment across high-profile clients, guiding projects through discovery, design, testing and delivery.

You will combine hands-on HaloITSM capability with solid ITSM knowledge, translating business requirements into scalable HaloITSM solutions while advising stakeholders and