Hybrid Grocery Click & Collect Ops Coordinator

ASDA; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in the UK is seeking a Grocery Collection Operations Coordinator to oversee the operational activities of Click & Collect services. This role involves managing day-to-day CNC activities, ensuring service delivery, and contributing to projects that enhance customer experience and drive sales growth. The ideal candidate will have strong organisational and communication skills, with an analytical mindset. The position offers a competitive salary and an excellent benefits package including bonuses and flexible working arrangements.

Benefits

Discretionary company bonus

Company pension up to 7% matched

15% colleague discount in store and online

Free access to wellbeing services

Inclusive workplace networks

Excellent parental leave policies

Qualifications

• Strong organisational and problem-solving skills.
• Ability to manage multiple priorities and projects simultaneously.
• Excellent communication and stakeholder management skills.
• Analytical mindset with excellent attention to detail.

Responsibilities

• Oversee day-to-day CNC activities to ensure smooth operations and service continuity.
• Support future enhancements and projects focused on Click & Collect growth.
• Collaborate with cross-functional teams to implement new features.
• Manage slot optimisation to maximise capacity and efficiency.
• Monitor and report on Customer Satisfaction Index measures.
• Conduct competitor reviews to identify opportunities.

Skills

Organisational skills

Problem-solving skills

Communication skills

Stakeholder management

Analytical mindset

Attention to detail

Job description

A leading retail company in the UK is seeking a Grocery Collection Operations Coordinator to oversee the operational activities of Click & Collect services. This role involves managing day-to-day CNC activities, ensuring service delivery, and contributing to projects that enhance customer experience and drive sales growth. The ideal candidate will have strong organisational and communication skills, with an analytical mindset. The position offers a competitive salary and an excellent benefits package including bonuses and flexible working arrangements.