Hybrid Global Customer Service & Claims Specialist

Cigna Healthcare; Greenock; Ibrido; GBP 21.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Annual bonus

Hybrid working environment

IT equipment provided for home and in‑

Private Medical and Dental Insurance

Life Assurance and Travel Insurance

Employee Wellbeing Benefits and Edu.  

30 days holiday and pension auto-enrol

Flexible dress code

Descrizione del lavoro

Cigna Healthcare is seeking a Customer Service Representative for the Global Service Centre in Greenock. You will be the first point of contact by phone and email, handling enquiries and supporting claims processing, while interpreting policy provisions and maintaining service timelines.

You will complete an eight-week induction in December 2026 at the Greenock office, working a 35-hour week with shifts Monday to Sunday, and travel to the Greenock office three times per week once fully

Competenze

• Strong customer service and interpersonal communication.
• Ability to understand customer needs and respond professionally.
• Ability to organise and prioritise workload with accuracy.

Mansioni

• Deliver high level customer service and respond to enquiries and complaints.
• Process dental, vision and medical claims accurately within timelines.
• Research customer enquiries and interpret policy provisions to provide information.

Conoscenze

Customer service

Communication

Organisation

Attention to detail

Initiative

Empathy

Professional judgement

Strumenti

Microsoft Office

In-house systems

Descrizione del lavoro

Cigna Healthcare is seeking a Customer Service Representative for the Global Service Centre in Greenock. You will be the first point of contact by phone and email, handling enquiries and supporting claims processing, while interpreting policy provisions and maintaining service timelines.

You will complete an eight-week induction in December 2026 at the Greenock office, working a 35-hour week with shifts Monday to Sunday, and travel to the Greenock office three times per week once fully