Claims Handler - Customer Care Specialist (Hybrid, Glasgow)

NFU Mutual; Glasgow; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus up to 10%

Pension scheme

25 days annual leave

Employee discounts

Job summary

NFU Mutual in Glasgow is seeking a Customer Service Claims Handler to be the first point of contact for customers following incidents, guiding them through the claims process with empathy and clear information.

No prior insurance experience is required; comprehensive training is provided. The role offers hybrid working up to 80% from home, a 35-hour week, and a supportive, sociable team environment that values development and customer care.

Qualifications

• Recent customer service experience essential.
• Ability to stay calm under pressure in stressful situations.
• People skills to reassure customers and explain next steps clearly.

Responsibilities

• Handle first notification of loss calls and guide customers through the claims process.
• Provide empathetic, clear communication to help customers feel supported.
• Work with the claims team to progress cases using NFU Mutual systems.
• Participate in training and academy sessions to develop expertise and career growth.

Skills

Resilience

Communication

Customer focus

Empathy

Adaptability

Problem solving

Computer literacy

Attention to detail

Self-motivation

Job description

NFU Mutual in Glasgow is seeking a Customer Service Claims Handler to be the first point of contact for customers following incidents, guiding them through the claims process with empathy and clear information.

No prior insurance experience is required; comprehensive training is provided. The role offers hybrid working up to 80% from home, a 35-hour week, and a supportive, sociable team environment that values development and customer care.