Global Health Support Specialist, Customer Service & Claims

Cigna Health and Life Insurance Company; Greenock; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working environment

Private Medical and Dental Insurance

Life Assurance

Travel Insurance

Employee Wellbeing Benefits

Educational Development Program

30 days holiday

Pension auto-enrolment

Job summary

Cigna Healthcare is recruiting a Customer Service Representative for our Greenock-based Global Service Centre. You will handle customer inquiries via phone and email, assist with claim processing, and interpret policy provisions to provide accurate guidance.

The role requires 35 hours per week with shifts across the week, and an induction starts in December 2026. Hybrid working environment with attendance at the Greenock office and potential home-based IT equipment provision.

Qualifications

• Customer service experience is not essential.
• Strong verbal and written communication skills.
• Ability to organise and prioritise workload under pressure.
• Proactive, initiative and problem-solving mindset.

Responsibilities

• Deliver a high level of customer service via phone and email, resolving inquiries and guiding customers.
• Process claims and interpret policy provisions to provide accurate information.
• Monitor workload and adhere to service timelines to meet targets.
• Collaborate with internal teams and partners to optimise customer outcomes.
• Support the wider team in achieving operational goals and comply with procedures.

Skills

Customer service

Communication

Organisation

Problem solving

IT skills

Tools

Microsoft Office

In-house systems

Job description

Cigna Healthcare is recruiting a Customer Service Representative for our Greenock-based Global Service Centre. You will handle customer inquiries via phone and email, assist with claim processing, and interpret policy provisions to provide accurate guidance.

The role requires 35 hours per week with shifts across the week, and an induction starts in December 2026. Hybrid working environment with attendance at the Greenock office and potential home-based IT equipment provision.