Insurance Customer Support Specialist – Inbound Calls, Glasgow

Tesco Insurance and Money Services; Glasgow; On-site; GBP 23,600 - 26,000; Full time

Benefits offered by this job

Colleague Clubcard discount

Wellbeing benefits including virtual GP

Generous holiday allowance

Enhanced maternity and paternity leave

Exclusive brand discounts

Robust savings plan

Life assurance coverage

Flexible working options

Job summary

A leading insurance provider is seeking a Customer Service Representative in Glasgow to provide support to customers regarding their home and motor insurance needs. The role involves making policy changes, handling complaints, and delivering exceptional customer service. Ideal candidates will have prior customer service experience and strong communication skills. This position offers competitive pay, a full-time schedule, and a supportive working environment.

Qualifications

• Experience in customer service within a call centre or transferable experience in retail, hospitality, or leisure.
• Proficiency in written and verbal communication.
• Ability to multitask across multiple systems.

Responsibilities

• Support customers with home and motor insurance needs.
• Make changes to customers’ policies and handle complaints.
• Provide excellent customer service in a busy call centre environment.

Skills

Customer service

Communication

Empathy

Technical proficiency

Tools

Microsoft Office

Job description

A leading insurance provider is seeking a Customer Service Representative in Glasgow to provide support to customers regarding their home and motor insurance needs. The role involves making policy changes, handling complaints, and delivering exceptional customer service. Ideal candidates will have prior customer service experience and strong communication skills. This position offers competitive pay, a full-time schedule, and a supportive working environment.