Hybrid Front Desk & Admin Coordinator

NHS Shropshire, Telford and Wrekin Integrated Care Board; Wrockwardine; Presencial; GBP 21.000 - 27.000; Jornada completa

Descripción de la vacante

NHS Shropshire, Telford and Wrekin Integrated Care Board is seeking a professional Receptionist to provide front‑of‑house support and administrative assistance to the Corporate Services team, ensuring courteous service and timely handling of enquiries.

The role involves greeting visitors, managing calls and messages, organising meeting rooms, handling mail, and maintaining office systems while upholding confidentiality and NHS standards.

Formación

• Educated to NVQ 2 level in a relevant subject or equivalent level of qualification.
• Demonstrable administrative/ secretarial experience including initiating and maintaining office systems.
• Knowledge of IT systems and software such as Outlook, Word, Excel, PowerPoint and Access.

Responsabilidades

• Receive and handle internal and external telephone calls on behalf of the organisation, taking accurate messages and ensuring they are passed to the appropriate directorate or staff in a timely manner.
• Welcome and assist visitors to the ICB, informing the relevant member of staff of their arrival and directing them to the appropriate office or meeting room.
• Sort and distribute incoming mail and emails in line with agreed processes and prepare outgoing mail for collection or dispatch.
• Organise and coordinate the booking of meeting rooms using the online booking system, ensuring bookings are recorded accurately.
• Log and report maintenance issues relating to ICB offices and buildings and arrange maintenance call-outs as required.
• Support the maintenance of administrative systems to ensure efficient day-to-day office operations.

Conocimientos

Administrative experience

Secretarial experience

Customer service

Interpersonal communication

Minute taking

Educación

NVQ 2 in Administration

Herramientas

Outlook

Word

Excel

PowerPoint

Access

Descripción del empleo

NHS Shropshire, Telford and Wrekin Integrated Care Board is seeking a professional Receptionist to provide front‑of‑house support and administrative assistance to the Corporate Services team, ensuring courteous service and timely handling of enquiries.

The role involves greeting visitors, managing calls and messages, organising meeting rooms, handling mail, and maintaining office systems while upholding confidentiality and NHS standards.