Patient Services Coordinator & Care Navigator

NHS Jobs; Newport; On-site; GBP 17,000 - 21,000; Full time

Job summary

Shrewsbury and Telford Hospital NHS Trust is seeking a capable receptionist to provide an efficient front-desk service. You will handle general enquiries, explain procedures to patients, and assist with new registrations and appointments.

You will also manage telephone calls, process prescriptions, and ensure accurate data entry into the computer system. The role requires strict confidentiality, good communication, and a proactive approach to patient care, with attention to health and safety

Qualifications

• Experience in reception or front-desk roles is beneficial.
• Ability to explain procedures to patients and handle appointments.
• Commitment to confidentiality and data protection.
• Competent in using computer systems for patient records.

Responsibilities

• Provide an effective reception service and handle general enquiries.
• Enter patient information on the computer and manage appointments.
• Process repeat prescription requests and ensure ready for collection within 48 hours.
• Explain practice arrangements and collect payments for private services.
• Maintain records, scanning, filing and confidentiality.
• Open premises at start of day and promote health and safety.

Skills

Reception duties

Communication skills

Confidentiality

Computer literacy

Organisational skills

Health & Safety awareness

Equality & Diversity awareness

Job description

Shrewsbury and Telford Hospital NHS Trust is seeking a capable receptionist to provide an efficient front-desk service. You will handle general enquiries, explain procedures to patients, and assist with new registrations and appointments.

You will also manage telephone calls, process prescriptions, and ensure accurate data entry into the computer system. The role requires strict confidentiality, good communication, and a proactive approach to patient care, with attention to health and safety