Front Desk & Admin Coordinator (Hybrid)

NHS Shropshire, Telford and Wrekin Integrated Care Board; Canterbury; On-site; GBP 23,000 - 28,000; Full time

Job summary

NHS Shropshire, Telford and Wrekin Integrated Care Board in Canterbury requires a Band 2 administrator to provide essential corporate services support. The role covers reception, frontline customer service, and general administrative duties to ensure smooth directorate operations.

You will handle calls, greet visitors, manage mail, book meetings, and assist with office systems while upholding confidentiality and NHS standards. Hybrid working arrangements may be implemented where appropriate.

Qualifications

• Educated to NVQ 2 level in a relevant subject or equivalent qualification.
• Demonstrable administrative/secretarial experience with office systems.
• Experience dealing with the public and handling confidential information.

Responsibilities

• Receive and handle internal and external telephone calls and pass messages to the proper staff promptly.
• Welcome and assist visitors, directing them to the appropriate office or meeting room.
• Sort and distribute mail and emails and prepare outgoing mail for dispatch.
• Organise and coordinate meeting room bookings using the online system.
• Log and report maintenance issues and arrange maintenance call-outs as needed.
• Support the maintenance of administrative systems for efficient day-to-day operations.

Skills

Reception duties

Administrative support

Customer service

Telephone handling

Education

NVQ level 2 in administration

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

NHS Shropshire, Telford and Wrekin Integrated Care Board in Canterbury requires a Band 2 administrator to provide essential corporate services support. The role covers reception, frontline customer service, and general administrative duties to ensure smooth directorate operations.

You will handle calls, greet visitors, manage mail, book meetings, and assist with office systems while upholding confidentiality and NHS standards. Hybrid working arrangements may be implemented where appropriate.