Patient Experience Front Desk Coordinator

NHS Jobs; Evesham; On-site; GBP 21,000 - 24,000; Full time

Job summary

NHS Jobs is seeking a Receptionist to warmly welcome and assist patients, directing them to the appropriate service or healthcare professional. The role emphasizes courteous, efficient service, contributing to a positive image of the practice, both in person and via telephone.

The Receptionist will support the practice team, manage routine enquiries, process appointments and maintain accurate patient records, including EMIS entries, and ensure smooth handovers at shift change.

Qualifications

Responsibilities

• Receive, assist and direct patients in accessing services or healthcare professionals.
• Deal with general enquiries, explain procedures and book appointments.
• Communicate test results and alert management on patient records.
• Take accurate messages and handle phone calls; divert calls.
• Register new patients promptly onto the computer system and EMIS.
• Maintain a clean, professional reception area and provide a detailed handover to colleagues.

Job description

NHS Jobs is seeking a Receptionist to warmly welcome and assist patients, directing them to the appropriate service or healthcare professional. The role emphasizes courteous, efficient service, contributing to a positive image of the practice, both in person and via telephone.

The Receptionist will support the practice team, manage routine enquiries, process appointments and maintain accurate patient records, including EMIS entries, and ensure smooth handovers at shift change.