Flexible Front Desk & Switchboard Operator

North Staffordshire Combined Healthcare NHS Trust; Stoke-on-Trent; On-site; GBP 21,000 - 26,000; Full time

Job summary

North Staffordshire Combined Healthcare NHS Trust is seeking a capable front of house receptionist to manage telephone calls and route them to the right departments. The role requires a calm, well-organised approach, flexibility, and the ability to work both independently and as part of a team.

Prioritising tasks and maintaining records and procedures is essential. The post involves providing cover for colleagues during holidays and absences, with a focus on professional communication and

Qualifications

• Excellent communication skills are essential, with a calm and professional manner.
• Ability to work as part of a team and also demonstrate initiative and reliability.
• Flexibility to cover shifts and adapt to changing workloads.

Responsibilities

• Receive telephone calls in a professional, polite manner and redirect calls to the correct departments.
• Undertake front of house reception duties and maintain accurate records as required.
• Provide cover for other staff during annual leave or absence.

Skills

Communication skills

Calm disposition

Team player

Prioritisation

Education

Good general education

Job description

North Staffordshire Combined Healthcare NHS Trust is seeking a capable front of house receptionist to manage telephone calls and route them to the right departments. The role requires a calm, well-organised approach, flexibility, and the ability to work both independently and as part of a team.

Prioritising tasks and maintaining records and procedures is essential. The post involves providing cover for colleagues during holidays and absences, with a focus on professional communication and