Hybrid Fleet Care & Service Advisor

Holman, Inc.; Birmingham; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life & Disability Insurance

Health Savings Accounts

Employee Assistance

Retirement Plan

Paid Time Off

Tuition Reimbursement

Free Parking

Health Cash Plan

Rewards Program

Breakdown Cover

Long Service Awards

Education Support

Job summary

Holman, Inc. in the United Kingdom is looking for a Driver Care Fleet Adviser to join our Operations Team. For the first six months you will be in the office at least five days per week, then switch to a hybrid model with Tue–Thu in the office and Mon and Fri working from home.

This permanent position offers a salary of around £28,000 and involves taking calls to organise service/repairs, arranging recovery and rental vehicles, and keeping customers informed while meeting key objectives.

Qualifications

• Experience in a customer service role, ideally in a service/ contact centre environment.
• Ability to stay calm and professional under pressure.
• Sound administrative skills and PC use competence.

Responsibilities

• Take incoming calls to organise service, maintenance and repairs for company vehicles.
• Handle breakdown calls and coordinate recovery/ courtesy or rental vehicles.
• Book services with suppliers and keep customers informed of progress.
• Escalate concerns to the Team Leader and perform ad hoc tasks as required.

Skills

Customer service

Calm under pressure

Administrative skills

MS Office (Word/Excel/Outlook)

Education

General education

Tools

MS Word

MS Excel

MS Outlook

Job description

Holman, Inc. in the United Kingdom is looking for a Driver Care Fleet Adviser to join our Operations Team. For the first six months you will be in the office at least five days per week, then switch to a hybrid model with Tue–Thu in the office and Mon and Fri working from home.

This permanent position offers a salary of around £28,000 and involves taking calls to organise service/repairs, arranging recovery and rental vehicles, and keeping customers informed while meeting key objectives.