Driver Care Fleet Adviser (Maternity Cover) – Hybrid

Holman Enterprises; Coleshill Heath; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave + 8 bank holidays

Floating day off for Birthday

Group Personal Pension Plan

Death in Service insurance

Critical illness insurance

Health cash plan

Free parking

Free breakdown cover

Job summary

Holman UK is recruiting a Driver Care Fleet Adviser (Maternity Cover) to join the Operations Team at our Birmingham office near the NEC. Hybrid working is available after an initial 6-month review, with a temporary 12-month contract and salary circa £28,000 per annum.

The role involves handling incoming calls, booking service, maintenance and repairs for company vehicles, arranging recovery and courtesy vehicles, and keeping customers informed while maintaining a professional telephone manner.

Qualifications

• Experience in a customer service-related role is essential.
• Able to remain calm, empathetic and professional in difficult situations.
• Proficient PC skills; comfortable with Word, Excel and Outlook.

Responsibilities

• Take incoming calls to organise service, maintenance and repairs.
• Receive breakdown calls and arrange service with suppliers.
• Ensure recovery vehicles are arranged promptly and inform customers of progress.
• Arrange courtesy vehicles or initial rental arrangements as required.
• Escalate any concerns to the Team Leader and handle ad hoc tasks.

Skills

Customer service

Communication

Telephone manner

Education

General education

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Holman UK is recruiting a Driver Care Fleet Adviser (Maternity Cover) to join the Operations Team at our Birmingham office near the NEC. Hybrid working is available after an initial 6-month review, with a temporary 12-month contract and salary circa £28,000 per annum.

The role involves handling incoming calls, booking service, maintenance and repairs for company vehicles, arranging recovery and courtesy vehicles, and keeping customers informed while maintaining a professional telephone manner.