Hybrid Factoring Supervisor - Income Recovery Lead

Link Group Limited; Falkirk; Hybrid; GBP 44,000 - 56,000; Full time

Job summary

A leading social enterprise in Falkirk is looking for a Factoring Supervisor to lead a team in debt recovery. This role involves managing relationships with various agencies, providing customer support, and contributing to process improvements. The ideal candidate will have strong numerical skills, experience in debt reduction, and the ability to prioritise effectively. This position offers a competitive salary and opportunities for professional development, alongside the flexibility of hybrid working arrangements.

Benefits

Competitive salary

35 days' holiday

Enhanced sick pay

Professional development funding

Pension contributions

Employee assistance programme

Cycle to work scheme

Qualifications

• Proven track record in debt reduction, prioritization, and time management.
• Ability to handle complaints and manage customer expectations.
• Experience liaising with solicitors and debt collection agencies.

Responsibilities

• Lead and motivate a small team of administrators in debt recovery.
• Liaise with external agencies for income recovery.
• Generate ideas for continuous improvement in service quality.

Skills

Excellent numerical skills

Debt reduction expertise

Customer communication

Negotiation skills

Problem-solving skills

Education

Further Education qualification

Tools

Housing/factoring software

Microsoft Excel

Microsoft Outlook

Job description

A leading social enterprise in Falkirk is looking for a Factoring Supervisor to lead a team in debt recovery. This role involves managing relationships with various agencies, providing customer support, and contributing to process improvements. The ideal candidate will have strong numerical skills, experience in debt reduction, and the ability to prioritise effectively. This position offers a competitive salary and opportunities for professional development, alongside the flexibility of hybrid working arrangements.