Hybrid Digital Service Manager (Power Platform)

Environment Agency; Northam; Hybrid; GBP 48,000 - 62,000; Full time

Job summary

Environment Agency is seeking a Digital service specialist to lead the ongoing service management of SEA Change, a Power Platform solution supporting P3M across the organisation. You will ensure a user-centred live service with effective service management, support arrangements and clear guidance.

This role sits with the Transformation Management Office; you will collaborate with Product Manager, developers and project team to embed operational processes, drive readiness, documentation, and

Qualifications

• Create internal workflows, guidance documents and training to support effective management of a digital service.
• Experience supporting products transitioning into live operation and resolving user-facing issues.
• Strong customer management across multiple seniority levels and excellent communication skills.

Responsibilities

• Lead service readiness and transition of new functionality to live operation.
• Develop service documentation and user guidance for new and existing features.
• Design and implement support and governance processes.
• Engage stakeholders, train users and drive continuous service improvements.

Skills

Stakeholder management

Communication

Service design

Change management

Live operation support

Education

ITIL Foundation

Tools

Power Platform

Power Apps

Power BI

Job description

Environment Agency is seeking a Digital service specialist to lead the ongoing service management of SEA Change, a Power Platform solution supporting P3M across the organisation. You will ensure a user-centred live service with effective service management, support arrangements and clear guidance.

This role sits with the Transformation Management Office; you will collaborate with Product Manager, developers and project team to embed operational processes, drive readiness, documentation, and