Digital Service Manager — Power Platform & Adoption

Environment Agency; Sunbury-on-Thames; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

The Environment Agency is seeking a Digital service specialist to lead the ongoing service management of SEA Change, a Power Platform supporting the agency’s P3M capability. You will ensure a user-centred live service with strong guidance and governance, working with the Product Manager, developers and wider project team.

You will help design and embed operational processes, support readiness for new functionality, and drive continuous improvement across the product to enhance decision-making

Qualifications

• Ability to create internal workflows, guidance documents and training to support effective management of a digital service.
• Experience supporting products or services transitioning into live operation.
• Understands user-facing technical issue resolution, change management and knowledge management processes for a digital solution.

Responsibilities

• Lead on the ongoing service management of SEA Change, a Power Platform that supports the EA’s P3M capability.
• Ensure the tool offers a user-centred live service with effective service management processes, support arrangements and user guidance.
• Design and embed operational processes required to support the product; contribute to service readiness and transition of new functionality to live operation.
• Act as the bridge between users and the project team to ensure SEA Change evolves to support governance and reporting.

Skills

Workflow design

Documentation

User support

Stakeholder engagement

Change management

Knowledge management

Customer management

Communication

Product collaboration

Power Platform knowledge

Tools

Power Platform (Power Apps, Power BI)

Job description

The Environment Agency is seeking a Digital service specialist to lead the ongoing service management of SEA Change, a Power Platform supporting the agency’s P3M capability. You will ensure a user-centred live service with strong guidance and governance, working with the Product Manager, developers and wider project team.

You will help design and embed operational processes, support readiness for new functionality, and drive continuous improvement across the product to enhance decision-making