Digital Service Manager - Power Platform & User Adoption

Environment Agency; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Flexible working patterns

Job summary

The Digital service specialist will lead on the ongoing service management of SEA Change, a Power Platform that supports the Environment Agency’s P3M capability. The role ensures a user-centred live service, establishing effective service management processes, support arrangements and user guidance.

Working closely with the Product Manager, developers and wider project team, you will help design and embed the operational processes required to support the product and contribute to continuous

Qualifications

• Ability to create internal workflows, guidance documents and training to support effective management of a digital service.
• Experience supporting products or services transitioning into live operation.
• Understands user-facing technical issue resolution, change management and knowledge management processes for a digital solution.
• Excellent customer management skills across multiple seniority levels.
• Strong communication skills, with the ability to influence and drive improvement across teams.
• Experience supporting live products, continuous improvement and service management activities working with a product manager.

Responsibilities

• Lead on ongoing service management of SEA Change, a Power Platform-based service for P3M capability.
• Establish effective service management processes, support arrangements and user guidance.
• Collaborate with Product Manager, developers and project team to design and embed operational processes.
• Support service readiness and transition of new functionality to live operation.

Skills

Workflow design

Live operation support

User-facing issue resolution

Stakeholder management

Communication & influencing

Product management collaboration

Tools

Power Platform (Power Apps, Power BI)

ITIL frameworks

Job description

The Digital service specialist will lead on the ongoing service management of SEA Change, a Power Platform that supports the Environment Agency’s P3M capability. The role ensures a user-centred live service, establishing effective service management processes, support arrangements and user guidance.

Working closely with the Product Manager, developers and wider project team, you will help design and embed the operational processes required to support the product and contribute to continuous