Hybrid Digital Banking Advisor

Santander Bank; Birmingham; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

Discretionary bonus 8% of salary

25 days holiday + bank holidays

Pension contributions (employer) and福利

Job summary

Santander Bank is hiring a Customer Service Consultant at the Birmingham area (TSB Branch). The role focuses on helping customers with digital banking, delivering a personal, human touch and building long-term trust and loyalty.

You will support personal banking clients across in-branch, phone and video channels. Responsibilities include resolving queries, guiding customers in digital tools, and collaborating with colleagues to ensure a high-quality experience.

Qualifications

• Experience delivering excellent customer service across multiple channels
• Experience supporting customers with financial products or services
• Experience working in a collaborative team environment

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service

Multi-channel support

Financial products knowledge

Team collaboration

Job description

Santander Bank is hiring a Customer Service Consultant at the Birmingham area (TSB Branch). The role focuses on helping customers with digital banking, delivering a personal, human touch and building long-term trust and loyalty.

You will support personal banking clients across in-branch, phone and video channels. Responsibilities include resolving queries, guiding customers in digital tools, and collaborating with colleagues to ensure a high-quality experience.