Digital Banking Support Specialist (Hybrid)

Santander Bank; Lancashire; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance

Holiday entitlement: 25 days

Pension contributions

Health benefits

Staff share plans

Volunteering opportunities

Job summary

Santander UK is hiring for a customer advisor role at a TSB Branch location. You will assist personal banking customers in person, over the phone and via video, helping them make the most of digital banking tools while delivering a personalised service that builds trust and loyalty.

The role emphasizes understanding customer needs, guiding them to suitable products, and resolving queries with clear, practical solutions. It offers a hybrid working pattern and a competitive benefits package.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service

Multi-channel support

Digital banking guidance

Job description

Santander UK is hiring for a customer advisor role at a TSB Branch location. You will assist personal banking customers in person, over the phone and via video, helping them make the most of digital banking tools while delivering a personalised service that builds trust and loyalty.

The role emphasizes understanding customer needs, guiding them to suitable products, and resolving queries with clear, practical solutions. It offers a hybrid working pattern and a competitive benefits package.