Branch Banking: Customer Service & Digital Banking Advocate

santander; Birmingham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 flexible benefits allowance

8% discretionary bonus of salary

25 days holiday + bank holidays

Job summary

Santander UK is recruiting a Customer Service Consultant for the Birmingham Sheldon branch on a 12 Month FTC. You will support personal banking customers across face-to-face, phone and video channels, helping them use digital tools while delivering friendly, personalised service.

The role focuses on building confidence with customers, finding the right banking solutions, and delivering a high-quality customer experience every day.

Qualifications

• Experience delivering excellent customer service across multiple channels
• Experience supporting customers with financial products or services
• Experience working in a collaborative team environment

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service

Multi-channel experience

Team collaboration

Job description

Santander UK is recruiting a Customer Service Consultant for the Birmingham Sheldon branch on a 12 Month FTC. You will support personal banking customers across face-to-face, phone and video channels, helping them use digital tools while delivering friendly, personalised service.

The role focuses on building confidence with customers, finding the right banking solutions, and delivering a high-quality customer experience every day.