Hybrid Branch Banking Advisor – Digital & Personal Service

Santander; Ayr; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual cash allowance

25 days holiday + bank holidays

Pension contribution

Healthcare benefits

Job summary

Santander Ayr is hiring a Customer Service Consultant to assist personal banking customers in using digital tools while delivering a personalised service. You’ll build trust and loyalty through proactive, human interactions and a strong digital-first approach.

The role emphasizes face-to-face support at Ayr branch, with remote and digital channels alongside in-branch service. Training leads to hybrid work after onboarding.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Support customers across face-to-face, telephone and video channels.
• Help customers use digital banking and online platforms.
• Understand customer needs and identify suitable products and services.

Skills

Customer service

Multi-channel experience

Team collaboration

Job description

Santander Ayr is hiring a Customer Service Consultant to assist personal banking customers in using digital tools while delivering a personalised service. You’ll build trust and loyalty through proactive, human interactions and a strong digital-first approach.

The role emphasizes face-to-face support at Ayr branch, with remote and digital channels alongside in-branch service. Training leads to hybrid work after onboarding.