Hybrid Desktop Services Engineer – End-User IT Support

IG KnowHow; Greater London; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Private medical cover for you and your

Life insurance

Gym membership contribution

25 days holiday + birthday + voluntary

LinkedIn Learning access

Global onboarding program

Job summary

IG Group is seeking a Desktop Services Engineer to join the London-based Desktop Services Team. You’ll provide on-site and remote user support, manage incidents in ServiceNow, and maintain core desktop technologies including AD, Entra ID, and endpoint management.

You’ll work with global teams and vendors to ensure high-quality service and efficiency. The role emphasizes strong customer service, problem solving, and collaboration with trading and corporate users.

Qualifications

• Hands-on Active Directory administration experience.
• Experience supporting Windows and MacOS in medium to large organisations.
• Strong knowledge of desktop hardware, operating systems and end-user software.
• Experience supporting Microsoft 365 environment.
• Experience supporting collaboration and audiovisual tools such as Microsoft Teams.
• Familiarity with endpoint management tools (SCCM, Intune, Jamf or equivalent).
• Experience with IT service management platforms such as ServiceNow.
• Excellent communication skills and customer service mindset.
• Ability to prioritise workload, work under pressure and meet deadlines.
• Desirable: experience supporting a mobile workforce in secure enterprise environments.
• Exposure to supporting senior stakeholders or trading floor environments.
• Experience with endpoint security, VPN, or remote access technologies such as Zscaler.
• Experience supporting Microsoft Teams Rooms and related hardware.
• Relevant certifications and a strong interest in technology.

Responsibilities

• Provide on-site desktop support in the London office and remote support to users in other locations.
• Triage and resolve incidents and service requests via ServiceNow, phone, email, chat, and monitoring tools.
• Troubleshoot end-user issues and aim to resolve them at first contact where possible.
• Support Windows and macOS desktop environments, including device builds, deployments, maintenance, and upgrades.
• Administer and support core desktop technologies such as Active Directory, Entra ID, endpoint management, and collaboration tools.
• Assist with workstation testing, rollouts, AV systems, and meeting room technology.
• Work with global support and escalation teams to resolve complex issues.
• Maintain relationships with hardware and software vendors, including local procurement and asset management.
• Identify opportunities for service improvements, automation, and increased efficiency.
• Support business-critical users, including trading floor and senior stakeholders, when required.

Skills

Active Directory

Windows & macOS

Desktop hardware

Microsoft 365

Teams & AV tools

Endpoint management

ServiceNow

Customer service

prioritisation

Security & VPN

Teams Rooms

Job description

IG Group is seeking a Desktop Services Engineer to join the London-based Desktop Services Team. You’ll provide on-site and remote user support, manage incidents in ServiceNow, and maintain core desktop technologies including AD, Entra ID, and endpoint management.

You’ll work with global teams and vendors to ensure high-quality service and efficiency. The role emphasizes strong customer service, problem solving, and collaboration with trading and corporate users.