Desktop Support Engineer

SGI; Greater London; Hybrid; GBP 34,000 - 42,000; Full time

Job summary

SGI is seeking a Desktop Support Engineer in London, operating in a hybrid model. You will be the face of IT, delivering 2nd line support across Windows 11, Microsoft 365, and device lifecycle management in a regulated financial services environment.

You’ll manage Intune/Autopilot, Entra ID/Azure AD, and iPhone/Mac devices, while collaborating with vendors and teams to improve services. A strong service mindset and ownership are essential.

Qualifications

• Experience in a Desktop Support/EUC/IT Support role within Financial Services.
• Strong Windows 10/11 and Microsoft 365 experience.
• Hands-on Intune and Autopilot experience.
• Experience with Entra ID / Azure AD.
• Experience supporting Apple devices through MDM / Apple Business Manager.
• Good understanding of networking and endpoint security.
• Strong customer service and communication skills.
• Proactive, practical and ownership-oriented.

Responsibilities

• Provide high-quality 2nd line / desktop support, handling issues from triage to resolution.
• Support a Windows 11 estate using Intune and Autopilot, including config and deployment.
• Manage joiner/mover/leaver lifecycle across user accounts, devices and licenses.
• Administer Microsoft 365 services (Teams, Outlook, Exchange Online, SharePoint, OneDrive).
• Manage corporate iPhone estate via Apple Business Manager and Intune MDM.
• Oversee lifecycle of laptops, mobile devices, peripherals (deployment, repairs, disposal).
• Support Entra ID / Azure AD, MFA, Conditional Access and user/group administration.
• Support Wi-Fi, LAN, meeting room AV, Teams Rooms, UCaaS and telephony.

Skills

Windows 10/11 experience

Microsoft 365

Intune

Autopilot

Entra ID / Azure AD

Apple devices management

Networking basics

Endpoint security

Customer service

Ownership mindset

Copilot / Teams Phone

Tools

Intune

Autopilot

Apple Business Manager

MDM

Job description

Desktop Support Engineer | Financial Services | London, Hybrid

We’re working with a growing, high-performing financial services business that is looking to hire a Desktop Support Engineer into its London IT team.

This is a highly visible, hands-on role where you’ll be the face of IT to the wider business. It’s ideal for someone who combines strong technical capability with a genuinely service-led approach; someone who takes ownership, stays calm under pressure and cares about how technology is experienced by the people using it.

You’ll work across two London offices, supporting a broad modern Microsoft environment while getting involved in endpoint management, M365, mobile devices, office technology, security and continuous improvement.

London, Hybrid working - 4 days per week in the office

Permanent Role

What you’ll do:

• Provide high-quality 2nd line / desktop support, owning issues from initial triage through to resolution and closure.
• Support a Windows 11 estate using Microsoft Intune and Autopilot, including configuration, compliance and application deployment.
• Manage the full joiner, mover and leaver lifecycle, including accounts, licences, devices, desks and secure offboarding.
• Support and administer Microsoft 365, including Teams, Outlook, Exchange Online, SharePoint, OneDrive and Office.
• Manage the corporate iPhone estate through Apple Business Manager and Intune MDM.
• Own the lifecycle of laptops, mobile devices and peripherals, including deployment, asset management, repairs, refresh and disposal.
• Support Entra ID / Azure AD, MFA, Conditional Access, licensing and user/group administration.
• Provide support across Wi-Fi, LAN, meeting room AV, Teams Rooms and telephony/UCaaS.
• Support office technology including secure printing and hot-desk / meeting room booking systems.
• Contribute to endpoint security, patching, vulnerability remediation and compliance within a regulated financial services environment.
• Work with third-party technology partners and vendors to resolve issues and improve services.
• Produce documentation, user guides and training material, helping colleagues get more from the technology available to them.
• Analyse recurring issues and user experience trends, identifying opportunities to improve the service rather than simply fixing the same problem twice.

What we're looking for

• Experience in a Desktop Support / EUC / IT Support role within Financial Services
• Strong Windows 10/11 and Microsoft 365 experience
• Hands-on Intune and Autopilot experience
• Experience with Entra ID / Azure AD
• Experience supporting Apple devices through MDM / Apple Business Manager
• Good understanding of networking and endpoint security
• Strong customer service and communication skills
• Someone proactive, practical and comfortable taking ownership
• Experience with Copilot, Teams Phone/Rooms, Vonage, Uniflow, Condeco or Dynamics 365 would be advantageous.

This would suit someone who enjoys being close to the business, solving problems properly and working across a broad modern IT environment rather than being tied to a traditional service desk.