Onsite IT Support Engineer - Windows/Desktop Specialist

NTT DATA Europe & Latam; England; On-site; GBP 32,000 - 48,000; Full time

Job summary

NTT DATA Europe & Latam is seeking an on-site and remote desktop support specialist to install, maintain, troubleshoot, and repair desktops, notebooks, and peripherals at a client site in Broad Street, London.

The role combines strong technical skills with a focus on delivering high levels of customer service, liaising with customers on administrative and technical matters and providing incident management via ServiceNow.

Qualifications

• Desktop/technical Windows support experience or equivalent.
• ServiceNow ticketing system (or similar ticketing system).
• Office 365 support.
• Hands on experience of imaging devices.
• Experience handling hardware asset management (stockroom audits and disposals).
• Windows troubleshooting, diagnosing, imaging/deployment and software installation.
• Installation/Troubleshooting of Software/Hardware.
• Proven customer service background.
• Able to comprehend and follow verbal and written technical instructions and scripts.
• CompTIA A+ certification or equivalent skill set.
• Ability to receive calls during the normal business day and after hours.
• Physically able to lift and move Enterprise and Client technology hardware.
• Excellent verbal and written communication skills with emphasis in customer service.
• Excellent interpersonal skills and ability to work collaboratively in a team environment.

Responsibilities

• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
• Serve as company liaison with customer on administrative and technical matters.
• Provide technical support and incident management service desk functions (Service Now).
• Review, troubleshoot, and approve operational quality desktops, notebooks, and peripherals (Windows 7, 10 and 11 OS).
• Install, maintain and optimize desktop/notebook configurations at customer sites (Windows 7, 10, 11).
• Diagnose and resolve product performance problems.
• Perform maintenance and repair services (basic break fix for desktops, laptops).
• Instruct customers in the operation and maintenance of basic Windows.

Skills

Windows troubleshooting

ServiceNow

Office 365 support

Imaging devices

Customer service

Communication skills

Teamwork

A+ certification

Tools

ServiceNow

Office 365

Imaging tools

Job description

NTT DATA Europe & Latam is seeking an on-site and remote desktop support specialist to install, maintain, troubleshoot, and repair desktops, notebooks, and peripherals at a client site in Broad Street, London.

The role combines strong technical skills with a focus on delivering high levels of customer service, liaising with customers on administrative and technical matters and providing incident management via ServiceNow.