Workplace Support Engineer II — Hybrid IT Services

Aplaro Ltd; Greater London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Flexible working

Hybrid work model

Comprehensive benefits

Job summary

DXC Technology is seeking a Workplace Support Engineer in London to provide end-to-end support for mobile technologies, desktop services, and end-user computing environments. You will ensure secure, reliable access to tools, working with internal stakeholders, service providers, and end users to deliver exceptional customer experiences.

The role covers incident management, device provisioning, asset tracking, and collaboration with third-party suppliers, all while maintaining security and

Qualifications

• Experience supporting mobile technologies and desktop end-user computing.
• First and second-line IT support in corporate environment.
• Strong knowledge of Windows 10/11, iOS, Android, and Microsoft 365.
• Experience with ITSM platforms like ServiceNow.
• Familiarity with Mobile Device Management (Intune).
• Knowledge of endpoint management and inventory controls.
• ITIL Foundation certification desirable.
• Experience in regulated environments.
• Knowledge of Active Directory and Azure AD.

Responsibilities

• Managing incidents and service requests through ServiceNow and ensuring timely resolution in line with service levels.
• Providing first and second-line support for laptops, desktops, mobile devices, Microsoft 365 applications, and workplace technology.
• Supporting mobile device provisioning, SIM activations, connectivity requests, upgrades, and device lifecycle activities.
• Troubleshooting hardware, software, application, and connectivity issues.
• Coordinating onboarding and offboarding activities, including equipment deployment and recovery.
• Managing asset inventories and ensuring accurate records for devices, licences, and services.
• Working with telecommunications providers and third-party suppliers to resolve service issues.
• Supporting security, compliance, and governance activities, including endpoint management and audit readiness.
• Producing operational reports and identifying opportunities for service improvement.

Skills

Windows 10/11

Microsoft 365

ServiceNow

Intune/MECM

Azure Active Directory

Active Directory

Endpoint management

Troubleshooting

Stakeholder management

Tools

ServiceNow

Intune

MECM/SCCM

Azure AD

Job description

DXC Technology is seeking a Workplace Support Engineer in London to provide end-to-end support for mobile technologies, desktop services, and end-user computing environments. You will ensure secure, reliable access to tools, working with internal stakeholders, service providers, and end users to deliver exceptional customer experiences.

The role covers incident management, device provisioning, asset tracking, and collaboration with third-party suppliers, all while maintaining security and