Hybrid Data-Breach Claims Handler

DAC Beachcroft; Newport; Hybrid; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Private medical insurance

Income protection insurance

Discounted gym membership

Job summary

DAC Beachcroft is seeking multiple Claims Handlers to join our data breach project in Newport (or Birmingham) with office presence 5 days a week during probation. Afterward, a flexible hybrid pattern applies.

You will handle a varied caseload, assess fault, and negotiate or litigate within client standards while maintaining client relationships. We welcome applicants from customer service or retail backgrounds, school leavers or graduates, with IT skills (Excel/Word), strong organisation,

Qualifications

• IT skills - be IT literate with a good working knowledge of Excel and Word.
• Prioritisation and Organisation - structure time, prioritise work and seek help when needed.
• Interpersonal skills - communicate with clients, intermediaries and colleagues.
• Analytical skills - critically assess facts, identify key arguments.
• Commercial sense - know the principles of law and when to pursue them.
• Resilience - maintain stance in negotiations and handle feedback.
• Commitment and enthusiasm - professional attitude throughout.
• Aptitude to learn - retain knowledge and apply new skills actively.
• Alignment with the Firm’s Cultural Principles (Clear, Creative, Determined, Supportive)

Responsibilities

• Be responsible for a varied caseload of volume work.
• Review claims, assess fault and level of compensation within authority limits.
• Resolve claims through negotiation and litigation within client service standards.
• Maintain contact with our clients and their Customers while managing expectations.
• Meet individual performance measures (financial and quality).
• Ensure the DAC Beachcroft brand and standards are maintained.

Job description

DAC Beachcroft is seeking multiple Claims Handlers to join our data breach project in Newport (or Birmingham) with office presence 5 days a week during probation. Afterward, a flexible hybrid pattern applies.

You will handle a varied caseload, assess fault, and negotiate or litigate within client standards while maintaining client relationships. We welcome applicants from customer service or retail backgrounds, school leavers or graduates, with IT skills (Excel/Word), strong organisation,