Claims Handler - Insurance

DAC Beachcroft; Newport; Hybrid; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Private medical insurance

Income protection insurance

Discounted gym membership

Job summary

DAC Beachcroft is seeking multiple Claims Handlers to join our data breach project in Newport (or Birmingham) with office presence 5 days a week during probation. Afterward, a flexible hybrid pattern applies.

You will handle a varied caseload, assess fault, and negotiate or litigate within client standards while maintaining client relationships. We welcome applicants from customer service or retail backgrounds, school leavers or graduates, with IT skills (Excel/Word), strong organisation,

Qualifications

• IT skills - be IT literate with a good working knowledge of Excel and Word.
• Prioritisation and Organisation - structure time, prioritise work and seek help when needed.
• Interpersonal skills - communicate with clients, intermediaries and colleagues.
• Analytical skills - critically assess facts, identify key arguments.
• Commercial sense - know the principles of law and when to pursue them.
• Resilience - maintain stance in negotiations and handle feedback.
• Commitment and enthusiasm - professional attitude throughout.
• Aptitude to learn - retain knowledge and apply new skills actively.
• Alignment with the Firm’s Cultural Principles (Clear, Creative, Determined, Supportive)

Responsibilities

• Be responsible for a varied caseload of volume work.
• Review claims, assess fault and level of compensation within authority limits.
• Resolve claims through negotiation and litigation within client service standards.
• Maintain contact with our clients and their Customers while managing expectations.
• Meet individual performance measures (financial and quality).
• Ensure the DAC Beachcroft brand and standards are maintained.

Job description

Department: CSG - Corporate Insurance and Risk (Retail / Transport / Leisure / Construction)

Location: Newport

Description

We are looking for a number of Claims Handlers to join our market leading, lawyer led claims handling service working on a new and exciting data breach project.

This role will be situated in Newport or Birmingham, you will be required to come into the office 5 times a week during your probation period, then on a flexible hybrid pattern thereafter.

What you will do?

• Be responsible for a varied caseload of volume work.
• Review claims assessing who's at fault and the level of compensation within authority limits
• Resolve claims through negotiation and litigation within client service standards.
• Maintain contact with our clients and their Customers whilst proactively managing their expectations.
• Meet individual performance measures (financial and quality performance measures)
• Ensure that the DAC Beachcroft brand and standards are maintained.

Who you are

You do not need to have prior experience as a Claims Handler or a legal qualification in order to apply, we are happy to hear from those with customer service/retail experience and/or school leavers or graduates who are team players and have the passion for learning.

You will have:

• IT skills - Be IT literate with a good working knowledge of Excel and Word
• Prioritisation and Organisation Skills - the ability to structure your time well, prioritise work effectively and recognise when to ask for help.
• Interpersonal skills - communication skills to liaise with clients, intermediaries and colleagues on the phone and in person.
• Analytical skills - The Ability to critically look at factual evidence, identify key legal arguments and apply the same.
• Commercial sense - The Ability to know the principle or law but also know when is it worth pursuing it.
• Resilience - The Ability to stand your ground in a telephone negotiation and to receive feedback.
• Commitment and enthusiasm - with a professional attitude.
• Aptitude to learn – The Ability to retain knowledge and implement new skills showing initiative to use available resources to problem solve.
• Alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive)

What’s in it for you?

• High levels of flexibility and a great work life balance - https://www.dacbeachcroft.com/en/Work-with-us/Whats-in-it-for-you
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In person and remote social events
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

We are happy to talk flexible working with our Flex Forward scheme. We would encourage you to talk to us about our approach to flexible working during the hiring process if you would like to explore this further.