Claims Handler - Insurance

DAC Beachcroft LLP; Newport; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Private medical insurance

Income protection insurance

Discounted gym membership

Professional funding

Job summary

DAC Beachcroft LLP in Newport (with options in Birmingham) is recruiting Claims Handlers for a lawyer-led claims handling service on a new data breach project. The role requires coming into the office five days a week during probation, then adopting a flexible hybrid pattern.

You will manage a varied caseload, assess fault and compensation within authority limits, and resolve claims through negotiation or litigation while maintaining client and customer contact.

Qualifications

• Experience with customer service or retail is acceptable.
• Team players who aspire to learn are welcome.
• IT literacy with Excel/Word proficiency.

Responsibilities

• Manage a varied caseload of volume claims.
• Review claims to assess fault and compensation within limits.
• Resolve claims through negotiation and litigation within client standards.
• Maintain communication with clients and customers to manage expectations.
• Meet individual performance and quality targets.
• Uphold the firm's brand and standards.

Skills

Prioritisation

Interpersonal skills

Analytical skills

Commercial awareness

Resilience

Commitment and enthusiasm

Aptitude to learn

Cultural alignment

Tools

Excel

Word

Job description

Claims Handler - Insurance

Department: CSG - Corporate Insurance and Risk (Retail / Transport / Leisure / Construction)

Employment Type: Permanent

Location: Newport

Description

We are looking for a number of Claims Handlers to join our market leading, lawyer led claims handling service working on a new and exciting data breach project.

This role will be situated in Newport or Birmingham, you will be required to come into the office 5 times a week during your probation period, then on a flexible hybrid pattern thereafter.

What you will do?

You are expected to provide a timely, professional and high-quality service to our clients in the management of claims. Depending on your role, and with the support of a supervisor and team manager you will be expected to:

• Be responsible for a varied caseload of volume work.
• Review claims assessing who's at fault and the level of compensation within authority limits
• Resolve claims through negotiation and litigation within client service standards.
• Maintain contact with our clients and their Customers whilst proactively managing their expectations.
• Meet individual performance measures (financial and quality performance measures)
• Ensure that the DAC Beachcroft brand and standards are maintained.

Who you are

You do not need to have prior experience as a Claims Handler or a legal qualification in order to apply, we are happy to hear from those with customer service/retail experience and/or school leavers or graduates who are team players and have the passion for learning.

You will have:

• IT skills - Be IT literate with a good working knowledge of Excel and Word
• Prioritisation and Organisation Skills - the ability to structure your time well, prioritise work effectively and recognise when to ask for help.
• Interpersonal skills - communication skills to liaise with clients, intermediaries and colleagues on the phone and in person.
• Analytical skills - The ability to critically look at factual evidence, identify key legal arguments and apply the same.
• Commercial sense - The Ability to know the principle or law but also know when is it worth pursuing it.
• Resilience - The Ability to stand your ground in a telephone negotiation and to receive feedback.
• Commitment and enthusiasm - with a professional attitude.
• Aptitude to learn – The Ability to retain knowledge and implement new skills showing initiative to use available resources to problem solve.
• Alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive)

What's in it for you?

• High levels of flexibility and a great work life balance - https://www.dacbeachcroft.com/en/Work-with-us/Whats-in-it-for-you
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In person and remote social events
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!