Claims Handler - Insurance

DAC Beachcroft; Birmingham; Híbrido; GBP 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Income protection

Gym membership discount

Professional funding

Flexible working

Descripción de la vacante

DAC Beachcroft is recruiting multiple Claims Handlers for a data breach project, with offices in Birmingham and Newport. The role requires joining the team in the office five days a week during probation, then adopting a flexible hybrid pattern.

We welcome applicants with customer service or retail backgrounds, even without prior claims experience. Ideal candidates will be IT literate (Excel/Word), well-organised, and able to communicate effectively with clients, intermediaries and colleagues.

Formación

• No formal legal qualifications required; suitable for school leavers or graduates with customer service/retail backgrounds.
• Basic IT literacy including Excel and Word is expected.
• Strong organisation and time-management skills with the ability to prioritise work.

Responsabilidades

• Handle a varied caseload of volume claims.
• Assess fault and compensation levels within authority limits.
• Negotiate and, where necessary, litigate to resolve claims.
• Maintain proactive contact with clients and their customers to manage expectations.
• Meet individual performance metrics (financial and quality).
• Uphold the firm's brand and standards in all interactions.

Conocimientos

IT literacy

Prioritisation

Interpersonal skills

Analytical thinking

Commercial awareness

Resilience

Enthusiasm

Aptitude to learn

Cultural alignment

Herramientas

Excel

Word

Descripción del empleo

Department: CSG - Corporate Insurance and Risk (Retail / Transport / Leisure / Construction)

Location: Birmingham

Description

We are looking for a number of Claims Handlers to join our market leading, lawyer led claims handling service working on a new and exciting data breach project.

This role will be situated in Newport or Birmingham, you will be required to come into the office 5 times a week during your probation period, then on a flexible hybrid pattern thereafter.

What you will do?

• Be responsible for a varied caseload of volume work.
• Review claims assessing who's at fault and the level of compensation within authority limits
• Resolve claims through negotiation and litigation within client service standards.
• Maintain contact with our clients and their Customers whilst proactively managing their expectations.
• Meet individual performance measures (financial and quality performance measures)
• Ensure that the DAC Beachcroft brand and standards are maintained.

Who you are

You do not need to have prior experience as a Claims Handler or a legal qualification in order to apply, we are happy to hear from those with customer service/retail experience and/or school leavers or graduates who are team players and have the passion for learning.

You will have:

• IT skills - Be IT literate with a good working knowledge of Excel and Word
• Prioritisation and Organisation Skills - the ability to structure your time well, prioritise work effectively and recognise when to ask for help.
• Interpersonal skills - communication skills to liaise with clients, intermediaries and colleagues on the phone and in person.
• Analytical skills - The ability to critically look at factual evidence, identify key legal arguments and apply the same.
• Commercial sense - The ability to know the principle or law but also know when is it worth pursuing it.
• Resilience - The ability to stand your ground in a telephone negotiation and to receive feedback.
• Commitment and enthusiasm - with a professional attitude.
• Aptitude to learn - The ability to retain knowledge and implement new skills showing initiative to use available resources to problem solve.
• Alignment with the Firm's Cultural Principles (Clear, Creative, Determined and Supportive)

What's in it for you?

• High levels of flexibility and a great work life balance - https://www.dacbeachcroft.com/en/Work-with-us/Whats-in-it-for-you
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In person and remote social events
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

We are happy to talk flexible working with our Flex Forward scheme. We would encourage you to talk to us about our approach to flexible working during the hiring process if you would like to explore this further.