Claims Handler: Data Breach Claims | Hybrid Work

DAC Beachcroft; Birmingham; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Private medical insurance

Income protection

Gym membership discount

Professional funding

Flexible working

Job summary

DAC Beachcroft is recruiting multiple Claims Handlers for a data breach project, with offices in Birmingham and Newport. The role requires joining the team in the office five days a week during probation, then adopting a flexible hybrid pattern.

We welcome applicants with customer service or retail backgrounds, even without prior claims experience. Ideal candidates will be IT literate (Excel/Word), well-organised, and able to communicate effectively with clients, intermediaries and colleagues.

Qualifications

• No formal legal qualifications required; suitable for school leavers or graduates with customer service/retail backgrounds.
• Basic IT literacy including Excel and Word is expected.
• Strong organisation and time-management skills with the ability to prioritise work.

Responsibilities

• Handle a varied caseload of volume claims.
• Assess fault and compensation levels within authority limits.
• Negotiate and, where necessary, litigate to resolve claims.
• Maintain proactive contact with clients and their customers to manage expectations.
• Meet individual performance metrics (financial and quality).
• Uphold the firm's brand and standards in all interactions.

Skills

IT literacy

Prioritisation

Interpersonal skills

Analytical thinking

Commercial awareness

Resilience

Enthusiasm

Aptitude to learn

Cultural alignment

Tools

Excel

Word

Job description

DAC Beachcroft is recruiting multiple Claims Handlers for a data breach project, with offices in Birmingham and Newport. The role requires joining the team in the office five days a week during probation, then adopting a flexible hybrid pattern.

We welcome applicants with customer service or retail backgrounds, even without prior claims experience. Ideal candidates will be IT literate (Excel/Word), well-organised, and able to communicate effectively with clients, intermediaries and colleagues.