Hybrid Data Breach Claims Specialist

DAC Beachcroft LLP; Newport; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Private medical insurance

Income protection insurance

Discounted gym membership

Professional funding

Job summary

DAC Beachcroft LLP in Newport (with options in Birmingham) is recruiting Claims Handlers for a lawyer-led claims handling service on a new data breach project. The role requires coming into the office five days a week during probation, then adopting a flexible hybrid pattern.

You will manage a varied caseload, assess fault and compensation within authority limits, and resolve claims through negotiation or litigation while maintaining client and customer contact.

Qualifications

• Experience with customer service or retail is acceptable.
• Team players who aspire to learn are welcome.
• IT literacy with Excel/Word proficiency.

Responsibilities

• Manage a varied caseload of volume claims.
• Review claims to assess fault and compensation within limits.
• Resolve claims through negotiation and litigation within client standards.
• Maintain communication with clients and customers to manage expectations.
• Meet individual performance and quality targets.
• Uphold the firm's brand and standards.

Skills

Prioritisation

Interpersonal skills

Analytical skills

Commercial awareness

Resilience

Commitment and enthusiasm

Aptitude to learn

Cultural alignment

Tools

Excel

Word

Job description

DAC Beachcroft LLP in Newport (with options in Birmingham) is recruiting Claims Handlers for a lawyer-led claims handling service on a new data breach project. The role requires coming into the office five days a week during probation, then adopting a flexible hybrid pattern.

You will manage a varied caseload, assess fault and compensation within authority limits, and resolve claims through negotiation or litigation while maintaining client and customer contact.