Hybrid Customer Service Advisor | Scheduling & Support

Zoom Recruitment Services Ltd; Greater London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Customer Service Advisor for a 12-month fixed-term contract in Earlsfield. This role requires excellent communication skills and a confident telephone manner to manage a high volume of queries. Responsibilities include managing customer inquiries, optimizing scheduling with the Central Electronic Booking system, and ensuring operational efficiency. A hybrid work model allows for 3 days in the office and 2 days remote after training. Salary ranges from £25,000 to £30,000 based on experience.

Qualifications

• Proven track record in customer service or call centre environments.
• Ability to handle high volume inquiries efficiently.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email.
• Own and resolve customer queries, ensuring satisfaction.
• Utilize Central Electronic Booking system for scheduling.

Skills

Excellent Communication Skills

Experience within a Call Centre

Tools

Zendesk

FSM

Job description

A leading recruitment agency is seeking an experienced Customer Service Advisor for a 12-month fixed-term contract in Earlsfield. This role requires excellent communication skills and a confident telephone manner to manage a high volume of queries. Responsibilities include managing customer inquiries, optimizing scheduling with the Central Electronic Booking system, and ensuring operational efficiency. A hybrid work model allows for 3 days in the office and 2 days remote after training. Salary ranges from £25,000 to £30,000 based on experience.