Resident Services Advisor – Hybrid & Training

Stockport Council; Stockport; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

Stockport Council is looking for a Customer Service Officer to join the Contact Centre on a hybrid basis. You will be the friendly first point of contact for customers, handling inbound calls and front-of-house duties while ensuring accurate information and guidance in line with council policies.

You will update electronic records, process information, and support customers to access services. Full training will be provided to develop knowledge and skills for excellence in this role.

Qualifications

• No prior contact centre experience required.
• Friendly, reliable and eager to learn.
• Able to communicate with diverse customers and follow process.

Responsibilities

• Provide frontline assistance across channels (phone and in-person).
• Offer information and guidance in line with council policies.
• Maintain and update electronic records and help customers access services.
• Follow established procedures to ensure accurate and confidential handling of information.

Skills

Customer service

Active listening

Attention to detail

Teamwork

Tools

Microsoft Office

Case management systems

Job description

Stockport Council is looking for a Customer Service Officer to join the Contact Centre on a hybrid basis. You will be the friendly first point of contact for customers, handling inbound calls and front-of-house duties while ensuring accurate information and guidance in line with council policies.

You will update electronic records, process information, and support customers to access services. Full training will be provided to develop knowledge and skills for excellence in this role.