Hybrid Cardiff: Customer Service Associate (6-Month FTC)

gamigo AG; Cardiff; Ibrido; GBP 24.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Uncapped leave

Enhanced parental leave

Dental care discount

Private Medical care discount

Profit-sharing bonus

Refer a friend scheme

Wellbeing support

Share Incentive Plan

Pension 5% match

Free drinks and snacks

Descrizione del lavoro

Future, the multi-brand media group, is hiring a Customer Service Advisor in Cardiff on a 6-month fixed-term contract. You’ll be the main contact for customers, assisting them as they complete online comparisons and clarify product information.

The role is hybrid, with three days per week in our Cardiff office. You’ll handle inquiries across phone, email, live chat and social media, using Word, Excel and Google Suite to track issues and resolve queries.

Competenze

• Experience in assisting customers in a contact centre or similar environment.
• Excellent verbal and written communication skills across channels.
• Strong attention to detail and problem-solving abilities.

Mansioni

• Be the primary point of contact between the business and customers.
• Assist customers while they complete online comparisons and understand product information.
• Communicate via telephone, email, live chat and social media to resolve inquiries.

Conoscenze

Customer service

Multichannel support

Communication

Attention to detail

IT literacy

Strumenti

Word

Excel

Google Suite

Descrizione del lavoro

Future, the multi-brand media group, is hiring a Customer Service Advisor in Cardiff on a 6-month fixed-term contract. You’ll be the main contact for customers, assisting them as they complete online comparisons and clarify product information.

The role is hybrid, with three days per week in our Cardiff office. You’ll handle inquiries across phone, email, live chat and social media, using Word, Excel and Google Suite to track issues and resolve queries.