Customer Experience Advisor - Hybrid

Starling; Cardiff; Hybride; GBP 25 000 - 31 000; Plein temps

Avantages offerts par ce poste

Private Medical Insurance

Pension scheme (Company)

25 days holiday

Volunteering time

Cycle to Work

Résumé du poste

Starling Bank in Cardiff is hiring a Customer Service Team Member to be the primary contact for customers, handling inquiries across phone, email, live chat and social media.

Training is five weeks in the office, followed by a hybrid schedule with a mix of in-office and remote days. The role offers a starting salary of £28,000 and a 37.5-hour week across shift patterns including Twilight and Overnight.

Qualifications

• Excellent written and verbal communication skills.
• Comfortable talking to customers across channels.
• Able to stay resilient in difficult conversations.
• Able to navigate basic IT on company laptops.

Responsabilités

• Provide exceptional customer service via phone, email, live chat and social media.
• Own and escalate issues to resolve customer needs.
• Maintain high standards and continually improve service for customers.
• Respond to customer complaints and escalate as necessary.
• Support a continuous improvement ethos within the contact centre.
• Actively seek to improve processes and workflows.
• Work well within a dynamic team environment.

Connaissances

Customer service

Communication

Multichannel support

Resilience

Description du poste

Starling Bank in Cardiff is hiring a Customer Service Team Member to be the primary contact for customers, handling inquiries across phone, email, live chat and social media.

Training is five weeks in the office, followed by a hybrid schedule with a mix of in-office and remote days. The role offers a starting salary of £28,000 and a 37.5-hour week across shift patterns including Twilight and Overnight.