Hybrid Customer Service & Sales Support Specialist

Uxbridge & Windsor Employment Agency; Uxbridge; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Hybrid working arrangement

Workplace parking

Supportive team environment

Job summary

Top Flight Recruitment Ltd, trading as Uxbridge Employment Agency and Windsor Employment Agency, is recruiting a Customer Service and Sales Support Representative for the Uxbridge area. The role combines customer service, order processing and day-to-day commercial administration within a friendly, supportive team.

You will handle customer enquiries by phone and email, process orders, coordinate returns, and liaise with suppliers and delivery partners to resolve issues promptly.

Qualifications

• Previous customer service experience within a commercial environment.
• Strong written and verbal communication skills.
• Ability to write professional customer emails independently.
• Good organisation skills and confidence managing several priorities.
• Good general IT skills and experience using business systems.
• A proactive, helpful and customer-focused approach.
• Previous sales support or order-processing experience would be advantageous.
• Experience working with technical products would be beneficial but is not essential.

Responsibilities

• Responding to customer enquiries by telephone and email.
• Processing orders and providing day-to-day sales support.
• Coordinating returns, replacements, refunds and exchanges.
• Investigating customer queries and complaints and working towards practical resolutions.
• Liaising with colleagues, suppliers and delivery partners to keep customers informed.
• Maintaining accurate customer and order information.
• Preparing clear and professional written correspondence.
• Highlighting recurring customer issues and supporting improvements to service.

Skills

Customer service

Written communication

Email writing

Organization

IT skills

Proactive approach

Sales support

Order processing

Technical products

Job description

Top Flight Recruitment Ltd, trading as Uxbridge Employment Agency and Windsor Employment Agency, is recruiting a Customer Service and Sales Support Representative for the Uxbridge area. The role combines customer service, order processing and day-to-day commercial administration within a friendly, supportive team.

You will handle customer enquiries by phone and email, process orders, coordinate returns, and liaise with suppliers and delivery partners to resolve issues promptly.