Customer Service Sales Support

Uxbridge & Windsor Employment Agency; Uxbridge; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Hybrid working arrangement

Workplace parking

Supportive team environment

Job summary

Top Flight Recruitment Ltd, trading as Uxbridge Employment Agency and Windsor Employment Agency, is recruiting a Customer Service and Sales Support Representative for the Uxbridge area. The role combines customer service, order processing and day-to-day commercial administration within a friendly, supportive team.

You will handle customer enquiries by phone and email, process orders, coordinate returns, and liaise with suppliers and delivery partners to resolve issues promptly.

Qualifications

• Previous customer service experience within a commercial environment.
• Strong written and verbal communication skills.
• Ability to write professional customer emails independently.
• Good organisation skills and confidence managing several priorities.
• Good general IT skills and experience using business systems.
• A proactive, helpful and customer-focused approach.
• Previous sales support or order-processing experience would be advantageous.
• Experience working with technical products would be beneficial but is not essential.

Responsibilities

• Responding to customer enquiries by telephone and email.
• Processing orders and providing day-to-day sales support.
• Coordinating returns, replacements, refunds and exchanges.
• Investigating customer queries and complaints and working towards practical resolutions.
• Liaising with colleagues, suppliers and delivery partners to keep customers informed.
• Maintaining accurate customer and order information.
• Preparing clear and professional written correspondence.
• Highlighting recurring customer issues and supporting improvements to service.

Skills

Customer service

Written communication

Email writing

Organization

IT skills

Proactive approach

Sales support

Order processing

Technical products

Job description

Customer Service and Sales Support Representative

Type: Permanent, Full Time

Salary: £26,000 - £30,000 per annum, depending on experience, plus performance-related annual bonus

Location: Uxbridge area

Working Pattern: Monday to Friday, hybrid working

Enjoy helping customers, solving problems and keeping everything running smoothly?

We are recruiting for our client for a Customer Service and Sales Support Representative to join a friendly and supportive business in the Uxbridge area.

This is a varied position combining customer service, order support and day-to-day commercial administration. You will be helping customers throughout the order process, responding to enquiries and working closely with colleagues and external partners to make sure issues are resolved efficiently.

For someone who enjoys building relationships, taking ownership and being part of a close-knit team, this could be an excellent opportunity to develop a long-term career.

Why Apply?

• Salary of £26,000 - £30,000, depending on experience
• Performance-related annual bonus
• Hybrid working arrangement
• Supportive and collaborative team environment
• Good company benefits and workplace parking

The Role:

• Responding to customer enquiries by telephone and email
• Processing orders and providing day-to-day sales support
• Coordinating returns, replacements, refunds and exchanges
• Investigating customer queries and complaints and working towards practical resolutions
• Liaising with colleagues, suppliers and delivery partners to keep customers informed
• Maintaining accurate customer and order information
• Preparing clear and professional written correspondence
• Highlighting recurring customer issues and supporting improvements to service

The ideal Customer Service and Sales Support Representative will have:

• Previous customer service experience within a commercial environment
• Strong written and verbal communication skills
• The ability to write professional customer emails independently
• Good organisation skills and confidence managing several priorities
• Good general IT skills and experience using business systems
• A proactive, helpful and customer-focused approach
• Previous sales support or order-processing experience would be advantageous
• Experience working with technical products would be beneficial but is not essential

This role would suit someone who takes pride in providing excellent service and enjoys working in a varied position where they can build relationships, solve problems and contribute to the wider team.

A little more about us:

We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.

All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.

We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

We take your privacy seriously. Please see our website for our full Data Privacy Notice.

Keywords for this role may include: Customer Service Representative, Customer Service Advisor, Sales Support, Sales Administrator, Order Processing, Customer Support, Uxbridge jobs