Hybrid Customer Service & Sales Advisor

Kingspan Water & Energy; Portadown; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid work model

Pension plans

Life assurance

Discounted gym memberships

Cycle to Work Scheme

Referral bonuses

Job summary

Kingspan Water & Energy is hiring a Customer Service Sales Advisor to deliver outstanding service to new and existing customers by phone and email, while driving contract renewals and new opportunities.

You will work in a hybrid setup with training followed by 3 days in the office and 2 days at home, contributing to a collaborative team focused on growth and customer satisfaction across Kingspan’s sustainable water and energy products.

Qualifications

• Five GCSEs including English and Maths.
• 1–2 years’ experience preferred, training provided.
• Call centre experience desirable and KPI-driven.
• Strong communication and listening skills are essential.
• Excellent organizational and planning abilities; detail-oriented.
• Able to work independently and as part of a team; thrives under pressure.

Responsibilities

• Handle inbound queries from existing customers via phone and email with prompt solutions.
• Resolve customer issues to achieve satisfaction within agreed timelines.
• Log site visits and coordinate part orders and deliveries.
• Prepare and present accurate quotes to customers.
• Maintain high accuracy in order processing, including credit card transactions.
• Retain contract customers and develop strategies for lasting relationships.
• Meet and exceed KPIs set by the Service Manager.
• Identify new business opportunities and maintain a healthy sales pipeline.
• Record sales activities to monitor performance and progress.
• Maintain in-depth knowledge of Kingspan's products and services and share with customers.

Skills

Communication skills

Listening skills

Organizational skills

Teamwork

Under pressure

IT proficiency

Independent work

Education

Five GCSEs (English & Maths)

Tools

IT systems

Job description

Kingspan Water & Energy is hiring a Customer Service Sales Advisor to deliver outstanding service to new and existing customers by phone and email, while driving contract renewals and new opportunities.

You will work in a hybrid setup with training followed by 3 days in the office and 2 days at home, contributing to a collaborative team focused on growth and customer satisfaction across Kingspan’s sustainable water and energy products.